Performance Lead

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**You are**passionate about process improvement, program delivery, data analysis
- **We are**customer obsessed, resilient & empowered
- **Together we can**support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved

**See yourself in our team**

You will have the exciting opportunity to improve and enable the strategy of the Business Banking Operations business with a more streamlined focus on CommSec operations. You will work across different change initiatives ensuring a successful change outcome and that the change is effective and sustained.

**Do Work That Matters**

CommBank’s Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience. Working within Business Banking Operations, the Improvement and Enablement teams’ proposition is to enable fast, seamless and superior service for our customers.

**Your responsibilities will include**
- Providing support and updates to relevant stakeholders and senior leaders; working as a key business partner.
- Program delivery including business analysis to inform business requirements, program governance and oversight and delivery including but not limited to process re-engineering.
- Completing data analysis focused on voice of the customer data and other key operational data points to inform future opportunities as well as validate root cause hypotheses.
- Contributing to the development of change objectives and measures of success including designing and developing change collateral as required (e.g. presentations, Standard Operating Procedures (SOPs) training materials, communications and reference material)
- Using metrics to monitor progress and provide updates as required

**We’re interested in hearing from people who have**
- An ability to think critically and analytically and use data driven insights to solve problems
- An ability to build strong stakeholder relationships, who can communicate to a wide range of audiences
- Experience in customer centred program delivery / continuous improvement.

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Advertising End Date: 14/09/2025

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