Motor Claims Business Initiatives Consultant

**Motor Claims Business Initiatives Consultant**(**Job Number**:2500008X**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the role**
- Collaborate with key stakeholders to identify opportunities for process improvement.
- Lead and contribute to activities that support the development and implementation of innovative business solutions.
- Advocate for continuous improvement and support the delivery of excellence through human-centred design and Lean Six Sigma principles.
- Drive change and help build capabilities within the team to support future growth and efficiency.

**About you**

This role is ideal for someone who thrives in a fast-paced environment and is an advocate for continuous improvement. You'll help deliver process excellence and will actively contribute to building lasting capabilities within the division.
- Experience in being involved in projects and change initiatives.
- Strong written and verbal communication skills, enabling the development of solid stakeholder relationships at all levels of the organisation.
- Experience in the Insurance industry with a high level of business understanding.
- Ability to manage multiple priorities effectively.
- Proven experience in stakeholder engagement and building key relationships.
- Proven ability to deliver effective change management.
- Excellent problem-solving skills with a keen attention to detail and lateral thinking abilities.
- Ability to analyse and interpret complex information, including numerical and statistical data.
- Experience using Project Management tools and methodologies, including risk and issue management.
- Significant experience in process improvement and problem-solving within a large, complex organisation, and the ability to deliver detailed business requirements.
- Proven ability to thrive in a fast-paced, changing environment and a background in process identification and improvement.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113