Workforce Planner

1 week ago

Ballarat, Australia Department of Government Services Full time

**Overview**:
**Work type**:Full time

**Salary**:$95,102 - $107,905

**Grade**:VPSG4

**Occupation**: Customer Service/Call Centre

**Location**: Ballarat

**Reference**: VG/1856149/

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

There are 2 Ongoing positions available.

**Key accountabilities include**
- Use historical data to generate work volume forecasts and resource requirements
- Using your resource requirement analysis, generate rosters to ensure demand is met within departmental requirements
- Assist the support service team with updating and maintaining knowledge articles.

**About you**

To be considered for the role, you must be able to demonstrate:

- Previous experience in workforce planning, rostering or workforce management in a contact centre or high volume transactional environment
- Previous experience completing quality monitoring in a contact centre environment
- Demonstratable time management skills and ability to meet deadlines
- Capacity to work autonomously and collaboratively within a team environment
- Confident and can talk to a diverse cohort of people.
- Excellent interpersonal and customer services skills.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace.We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Thursday 1 May 2025 at 11.59PM

Posted 17 April 2025

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