Account Support Co-ordinator

**ROLE SUMMARY**

The Account Support Co-Ordinator will support this key government account, providing responses to new business requests utilising customer service and problem-solving skills. You will also be responsible for

regular sales reporting and back-office activities to assist with the Non-Standard Services Request (NSSR) delivery to the various accounts. You MUST be an Australian citizen or Permanent Resident. You can work from any location in Australia.

**RESPONSIBILITIES**
- Assist with account requests queue management - for example: review requests, manage low-level/non-financial (customers seeking advice etc.) and redirect non-relevant requests
- Develop and deliver low value quotes using a standard template and rate card. This will involve customer contact to validate requirements and understand problem statement to provide an appropriate solution.
- Manage and produce quote templates
- Arrange meetings to engage technical SMEs to assist/contribute to solutions/quote
- Create Work Breakdown Structure codes and other internal requirements
- Manage customer purchase orders and place orders via DXC procurement system
- Provide ongoing revenue and pipeline reporting
- Other admin/support tasks as required

**SKILLS**
- Strong business acumen - someone who understands the profit imperative
- Good technical knowledge across desktop and server environments
- High-level of Microsoft Office skills
- Excellent verbal and written communications skills
- Commercial acumen
- Self-motivated with high attention to detail
- Keen to learn and add value

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or we welcome you to make your mark and start your own group.

We offer great flexibility in this role. You will not be micro-managed. You will be expected to perform your role to a high standard, but within a framework of support. Due to the nature of this position, there is an expectation that you would work from one of our office locations as and when required. This is often a requirement with certain Public Sector opportunities.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.