Conference & Events Coordinator

3 days ago

Melbourne, Australia PULLMAN Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**
**Job Description** Key duties of this role include, but are not limited to the following**:

- To prepare banquet event orders in a timely manner and in accordance to operations rostering;
- Short lead sales may be required as requested;
- Updating and maintaining accurate account profiles in the database systems;
- Strong coordination and documentation skill;
- To liaise, support and effectively look after organisers on site requirements;
- Follow up with respective leads as required for payments;
- To develop and maintain a broad range of product knowledge about the Hotel;
- To communicate effectively with all hotel departments to ensure the smooth running of all functions;
- To ensure all legal requirements in terms of Health and Safety and Licensing are strictly adhered to and
- Conduct and coordinate any site inspections as required from time to time with organisers and contractors.

**Qualifications**
- Previous experience in a similar role (preferred but not essential);
- In depth knowledge of event planning and operations (preferred but not essential);
- Technical expertise and knowledge in regard to specific function/s of event delivery and planning;
- Authentic customer service, interpersonal & communication skills & be flexible in your approach;
- Experience of establishing constructive and effective working relationships with multiple stakeholders;
- Excellent grooming and presentation skills;
- Exceptional communication skills both written and verbal;
- Strong administration skills, attention to detail and thorough planning and organisational skills;
- High level of computer literacy - Excel and Opera Cloud experience preferred;
- Excellent attention to detail;
- Ability to effectively handle and resolve customer (client and guest) requirements;
- A strong understanding of customer needs and service delivery and
- Proficiency with Microsoft Office products.

**Additional Information**
Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued**by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

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