Compliance & Quality Improvement Officer (Education)

Education and Social Participation | Little Collins Street (HQ) | Maximum Term - Full-time
- Full-time Maximum Term position to 31 August 2026, based at our Little Collins location
- Support AMES Australia's compliance and continuous improvement in education delivery by managing regulatory and contractual standards, maintaining the Student Management System for performance reporting, and collaborating with staff and subcontractors to enhance processes and implement changes
- Annual salary is $79,627 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
The **Compliance and Quality Improvement Officer** is responsible for ensuring adherence to education contract requirements and regulatory standards through audits, risk assessments, and continuous improvement initiatives. The role involves maintaining and enhancing the Student Management System (STRATA), supporting data integrity and reporting, coordinating internal and external audits, and collaborating with stakeholders to implement compliance changes and improve education delivery. The role also contributes to curriculum development, professional learning, and system upgrades, while providing training and support to staff to ensure consistent and effective practices across all education programs.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Diploma in Business or related field; and a minimum of 3 years’ experience in a similar position OR
- Minimum of 5 years’ experience in a similar position, including some experience in the Education sector
- Strong knowledge and understanding of Skills First, AMEP and SEE funding programs and compliance requirements
- Strong knowledge and understanding of requirements for Validation / Moderation Activities, and Government Funded Body requirements against ASQA Delegate Standards and ASQA Standards
- Good interpersonal and critical thinking skills, including the ability to resolve issues innovatively
- Strong stakeholder management skills, including the ability to liaise effectively with internal and external stakeholders to achieve a desired outcome
- Demonstrated written communication and report writing skills
- Demonstrated ability to generate qualitative and quantitative data for internal and external audiences
- Demonstrated ability to generate and review analytics to identify trends, emerging issues and forecast issues
- Strong Customer Service skills with the capability to deal effectively with internal stakeholders
- Understanding of compliance and quality principles
- Demonstrated positive values of integrity, reliability, teamwork and professionalism and demonstrated commitment to quality and continuous improvement principles
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights