Configuration Manager

**Hi, we’re PEXA**
- We know you’ll Google us before applying, so we’ll keep this brief. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

**About the Workplace Technology Team**

Our people are our customers.

The Configuration Manager has the overall responsibility to own, develop and promote the Configuration and Knowledge Management processes, and to define standards and policies to capture and maintain information about configuration items required to deliver IT services.

This role will be key to maturing the Workplace Technology capabilities needed to address future business growth.

**What you'll be doing**:

- Define standards and policies for Configuration and Knowledge Management.
- Maintain a logical model (Configuration Management Database) containing information of the IT infrastructure (Configuration Items) required for delivering IT services, including their relationships.
- Own the ongoing operation and administration of the Configuration Management Database (CMDB).
- Develop training materials.
- Ensure that the organisation is able to gather, analyse, store and share knowledge and information.
- Ensure that the organisation is suitably trained to operate the Configuration and Knowledge Management processes.
- Perform periodic configuration audits to ensure accuracy of Configuration Items (CIs) associated with delivery of services from a cost/efficiency perspective and that opportunities for consolidation/decommission are identified and tracked.
- Support internal and external audit exercises. Ensure adherence to compliance, audit and regulatory requirements (e.g. ISO27001, CPS234)

**What you'll bring to the table - Must Haves**:

- Configuration Management and Asset Management experience
- ServiceNow Configuration Management Database (CMDB) experience
- ServiceNow Certified System Administrator (CSA) certification
- ITIL v3 or v4 Certification
- Strong project planning and status tracking skills
- Excellent communication and collaboration skills

**We'd be really excited if you had any of these skills**:

- ServiceNow Discovery experience
- ServiceNow Knowledge Management
- ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM)
- ServiceNow Application Portfolio Management (APM)
- ServiceNow Change Management
- ServiceNow Certified Implementation Specialist (CIS) Discovery certification

**Why you'll want to get in on the action at PEXA**:

- PEXA Group is undergoing significant change. This is driven by the establishment of new businesses, expansion internationally, significant evolution in our regulatory environment and a participation in various M&A opportunities.
- Continuous improvement in this space, is a key priority for us in FY24 and beyond.
- You will get to take full ownership of this capability and drive adoption across the organisation.
- Best of all you'll get to work with a young dynamic team, empowered to drive the work we want and are willing to do.

**A career at PEXA starts with you**
- If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you - even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

**Why join us**
- Flexibility is in our DNA, with no set days office days - work from any location in Australia
- Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge
- We know that work is just one aspect of your life. That’s why we offer up to 12 weeks ‘workcation’ for you to extend personal travel time and work remotely
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Learn from the best and upskill with PEXA Academy certifications and grow your career

**Our commitment to our people and a better future**
- At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to su