Client Advisor

2 weeks ago

Bayswater, Australia ECHO Community Services Full time

**Introduction**:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

ECHO Community Services is a registered charity providing care to the elderly and people living with disability to help them live in their own home with dignity while still maintaining their independence.

We provide in-home services 7 days per week for Home Care Package and NDIS clients and 5 days per week for CHSP.

Our goal is to provide services at the same time, on the same day and with the same support worker which means that you know the person who is coming and the time they will arrive. Having the same support worker providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the person attending. There is continuity of care for people who receive our services.

**Description**:
The role

The Client Advisor ensures all home care is delivered in alignment with client requirements, ECHO’s strategic plan and relevant internal and external standards, to achieve truly exceptional individualised care. Clients may receive services under CHSP, HCP or NDIS.

**This position is accountable for**:

- Case managing ECHO’s client care services, including in-home care, day-centre, and community-based activities
- Ensuring ECHO services meet or exceed relevant internal and external audit standards
- Contributing to innovation and continuous improvement to ensure ECHO’s services are contemporary and competitive, in alignment with ECHO’s strategic plan.

**Skills and Experiences**:
The right employee

Due to the scope of responsibilities encompassed in this role, we are looking for a highly experienced employee with emphasis on the following skills/experience:
Essential
- Tertiary qualification (preferably diploma or higher) in relevant discipline and/or equivalent relevant experience.
- Well versed in financial and numerical literacy, including experience in managing budgets and interpreting financial information
- Above average written and interpersonal communication skills, including preparing reports, and the ability to achieve outcomes through influence
- Demonstrated problem solving skills
- Above average planning and organisational skills
- Proactive, flexible and agile to coordinate resources effectively and set priorities
- Honest, trustworthy, reliable.
- Demonstrated ability to work in a team environment.
- Intermediate to advanced computer skills including but not limited to MS Word, MS Excel, and client management systems

Desirable
- Enrolled Nurse with case management experience is highly desirable but not essential
- Previous experience in leading, coaching and supervising a team
- Experience in quality and continuous improvement processes

ECHO staff are also required to complete a satisfactory national police check, and possess a current motor vehicle driver's licence.

All applicants who request feedback will receive a response.

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