Customer Care Officer Aus

4 days ago

Sydney, Australia GN Group Full time

150 years of making life sound better

As an industry leader, GN Hearing is one of the fastest growing hearing technology innovators globally and in the Australasian market. GN Hearing has a dynamic company culture with a focus on ensuring users of our products can Hear More, Do More & Be More than they thought possible. Our work environment provides an opportunity to listen, challenge and transform - driving innovation and excellence for our customers and our team.

At GN, we are passionate about our Customer Experience, and there's never been a more exciting time to join us We have recently secured a government tender - the largest audiology tender in Australia. As a result, the size of our business will double, and we are therefore looking for customer care superstars to help ensure continuity of our best-in-class service

As a member of our customer care team, your responsibilities will include:

- Talking directly to medical professionals
- Order entry within cut off times
- Maintaining communication across manufacturing, inventory, sales and customer care
- Talking directly to patients when required, being the first point of contact

Skills and Experience
- Previous experience in a Customer Service Representative role - ideally in the Pharmaceutical, Medical, FMCG industry or similar
- Exceptional verbal and written communication skills
- Fast, accurate data entry skills
- Strong problem solving skills
- High level of attention to detail
- Competent in the use of MS Office
- Experience with Navision and/or Salesforce will be highly regarded but not essential

To be successful in this role, you will need to be a team player with a positive “can do” attitude, be adaptable and comfortable working in a fast-paced environment. At GN, we put the customer at the heart of everything we do - and we expect that you will too
- Please note this role is based onsite at Macquarie Park_

In return you will enjoy:

- Extensive one-on-one training in our systems and products
- Opportunities for growth and development through our customer care career pathway and/or elsewhere within GN - we always look to promote from within
- Access to our exclusive GN reward and recognition platform, including incredible discounts with hundreds of retailers
- Access to our online wellbeing centre
- Employee Assistance Program
- Service recognition and performance-related awards
- Free flu vaccinations
- Generous discounts on GN and Jabra products
- Fresh fruit, refreshments and table tennis table
- Bus stop at front door or short walk from train station.
- The opportunity to be part of a hard-working team transforming lives through the power of sound

If this sounds like the opportunity you've been waiting for, we'd love to hear from you
- Please note that we can only consider applicants with full unrestricted Australian work rights._

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