Service Assistant

Posting Description:

- Hybrid working opportunities
- Be part of a close knit and high performing team
- Position will suit someone who is looking to kick start their insurance career
- HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA)._

**Service Assistant HIAIS**

Be part of our supportive, fun and thriving team. We are looking for an office support/administration team member to join our Brisbane team on a full-time basis.

We are a team of insurance professionals who provide specialised insurance solutions for the Residential Construction industry. In this role you must be able to communicate effectively, be organised, engage with clients & complete various administration tasks.

**Who are Aon and HIA?**

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.

HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Their extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their team of business insurance specialists can help you find a policy suited to the common risks of your industry so you’re more confident that you’ve found the right type of insurance for your business.

**What the day will look like**
- On-the-job training provided
- Providing administrative support to the team
- Issuing of policy documentation and data entry
- Management of workflow through a centralised inbox for our national business
- Daily KPIs & SLA’s to manage workflow and workload
- Answering phones and responding to client queries
- Greeting clients in office when required

**Skills and experience that will lead to success**

This opportunity would suit someone looking to start their career with aspirations for long-term development. In this role you will be provided with training to support your growth and develop your understanding of insurance. To be successful you will have:

- Excellent communication and organisational skills
- A positive attitude
- The ability to work effectively in a team environment and independently
- A passion for helping and supporting others
- Good initiative and can challenge the status quo
- Previous customer service experience would be desirable
- Attention to detail

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#Aoncareers