Customer Service Officer
2 weeks ago
2024 Bodyshop Award Winner - Best Workplace (MSO)
- Casual position, day shift. Wollongong location
- Join an industry leader and national company
**Join a Supportive Team in a Prime Location**
At Gemini Wollongong, we’re a busy and efficient workshop specialising in rapid repairs. Our team of 20 skilled professionals work side-by-side in a clean, spacious environment equipped with the latest tools and technology. We pride ourselves on our positive team culture—where everyone looks out for one another.
Conveniently located in the heart of Wollongong and just minutes from the beach, it’s the perfect spot for work-life balance.
**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join our team.
This is a casual position, day shift 8.00am start. Between Monday to Friday.
As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.
**Role responsibilities**:
- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs
**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
**Benefits**
- Reward & recognition
- Career development and training
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**
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