Loyalty Manager

5 days ago

Melbourne, Australia The Search Firm Pty Ltd Full time

Contribute to strategy and manage operations
- Work with an outstanding mentor and leader
- Hybrid office/WFH opportunity

This is a terrific opportunity for a new manager or experienced specialist to step up into a leadership role with a successful Australian retail business. Reporting to an accomplished loyalty professional you will lead a small team championing customer engagement and loyalty. You will contribute to loyalty strategy development and be responsible for its execution, overseeing day-to-day loyalty and CRM campaign activity. Key areas of focus relate to the customer value proposition, communications & segmentation, rewards program development and database management.

Key Requirements:

- Tertiary qualification in marketing, communications or related field
- 4+ years experience working with loyalty programs
- Demonstrable success in retail marketing environment preferred
- Data driven marketing experience, able to analyse and interpret data, map trends and make recommendations
- Strong understanding of direct marketing principles, including test-and-learn methodologies
- Skilled in customer lifecycle management and segmentation
- Experience using Emarsys preferred or similar CRM platform

Naturally you will possess excellent written and verbal communication skills and be adept at engaging with and influencing stakeholders. This is a fast-paced, dynamic environment where the ability to manage conflicting priorities is essential and will be critical to your success in this role.

This is a stand-out opportunity to further develop your leadership capability with an established Australian business and play an important role in its development. You’ll be joining a diverse and innovative team who thrive when working collaboratively and are passionate about what they do.

For a confidential discussion please contact Sonia on 03 8592 0265

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