Customer Service Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**:
Do you enjoy being the go-to person key customers can count on for support and solutions?
Join a global leader in mining technology and make a positive impact on the sustainable use of the world’s natural resources. At Metso, you’ll be supported by an inclusive culture and a network of colleagues across the globe. With us, you’ll embark on a personal growth journey and be encouraged to reach your full potential. This is your invitation to rise above the possible.
Introduction
We are seeking a Customer Service Specialist to join our Brisbane team.
In this role, you’ll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in systems, operations, and customer engagement.
Team You Belong To
You’ll join a team of 12 Customer Service professionals passionate about delivering great outcomes together. Working closely with Site Account Managers, Sales, Service, Logistics, and Operations, you’ll play an essential role in keeping customer projects on track. You’ll also have the chance to learn from experienced colleagues who are committed to supporting your success.
What You’ll Do
Partner closely with Site Account Managers to support customer projects with upcoming major site activities.
Provide quotations, process sales orders, and manage service requests with accuracy.
Work hands-on with SAP, Salesforce, and other key business systems.
Collaborate with colleagues across sales, service, logistics, and operations to keep projects on track.
Be part of a 12-person Customer Service team passionate about delivering great outcomes together.
Learn from experienced colleagues and be set up for long-term success.
Who You Are
Ideally you will have 1-3 years’ experience in customer service, administration, or operations.
**You’re likely**:
From industries such as automotive, aviation, electrical construction, medical manufacturing, logistics, or simply curious about mining technology.
Comfortable with IT systems and software, organised, and detail-focused.
A strong communicator who enjoys working with people and solving problems.
Motivated to grow with a company that invests in its people.
Why Metso?
**Sustainable career**: the right balance of energy, challenge, motivation, and well-being along the way.
**Career growth**: Many of our leaders started in roles just like this.
**Global impact**: Be part of an industry where innovation drives a more sustainable future.
**Supportive culture**: Work with a collaborative team that values your development.
**Flexibility**: We encourage balance through flexible working options.

**Benefits**: Competitive salary, incentive program, extra annual leave, paid volunteer leave, gender-neutral parental leave, medical benefits, and more.
**Location**: Milton, Brisbane
**Reporting to**: Manager, Customer Service - Australia East
Metso is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of background. With over 17,000 employees in nearly 50 countries, Metso is the partner for positive change in the mining, aggregates, and metals industries.
If you’re ready to kickstart your career in mining technology and grow with us, we’d love to hear from you.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.