Dispatch Manager

Are you a dynamic and organised leader with a passion for efficient logistics and a knack for managing a high-performing dispatch team? If so, we have an exciting opportunity for you as a Dispatch Manager

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Grace Loves Lace _**is an industry leader in modern bridal, specialising in effortless, luxurious and timelessly sophisticated wedding gowns and shipping to over 80 countries worldwide. This is a crucial** Full Time **leadership role overseeing our Dispatch team and operations based from our Production Studio in Burleigh Heads

In this role you will ultimately oversee the management of timely deliveries, ensuring that orders, showroom samples, and all dispatches leave our care precisely on schedule and up to our highest company standards. The Dispatch department is the crescendo in our customer's journey to receiving their order, and your meticulous attention to every detail within this role will contribute to our harmonious finale.

**Key Responsibilities**:

- Supervise all activities and the team within the Dispatch area
- Manage and plan workflow capacity and efficiency
- Authorise and plan staff rosters to always ensure adequate cover for workload.
- Preparation and packing of the order ready for shipping, including packing boxes and materials, to ensure safe shipment of all products.
- Generate Packing lists, Security Declarations, Commercial Invoices and Dispatch Checklists which are clear and concise
- Prep and plan orders for wholesale distribution
- Co-ordinate and prepare Transfer Orders for product launches to showrooms and marketing companies, reporting on their delivery and receipt to destination customers and showrooms.
- Negotiating with freight companies to ensure that the most efficient and cost-effective service is being provided
- Liaise with freight companies to ensure all orders are collected on time
- Update customer files with all the relevant documents for that job including parcel tracking details
- With the help of the database, generate the appropriate documentation for online sales
- Prepare and produce consignments with local and international courier companies
- Monitor and control all stock in the dispatch area and liaise with the Head of Procurement & Logistics to replenish stock of packing material including boxes, tape, shrink wrap and stationery and ad hoc duties.
- Identify and suggest improvements on existing methods Ad hoc duties as required by management

**To be successful you must have**:

- Minimum 2 year’s experience in a fast-paced pick and pack environment with high volume dispatches
- Leadership experience at a Manager or Supervisory level
- Ability to meet daily goals and deadlines
- Experience with industry recognized business systems, NetSuite, SAP or similar
- Comfortable in working independently on tasks as well as contributing to team activities and meetings
- Be able to lead a team to meet deadlines and behave to the GLL Values
- Follow instructions and work with a sense of safety and reliability
- Excellent written and oral communication skills
- A professional approach to their work, ability to organise themselves and their work area and exceptional time management skills.
- Advanced working knowledge of Microsoft Outlook, Word and Excel
- Strong analytical, interpersonal, organizational and ability to communicate verbally and in writing.
- A flexible and proactive approach to work, ability to multi-task in a fast-paced environment
- Excellent attention to detail and the ability to work accurately under pressure
- Current Australian Driver's License
- Reliable and strong work ethic
- Alignment with the Grace Loves Lace Mission and Values

**GRACE Benefits**
- Product discounts of up to 30% to 50% for yourself, your direct family, and friends
- Benefit from an Employee Discount Platform, allowing you to enjoy exclusive discounts at major Australian retailers.
- Take advantage of Car Novated Leasing/Salary Packaging options through Flare, providing flexibility and financial benefits.
- The chance to work with a diverse team of talented designers, artisans, and production experts.
- Opportunities for career growth and advancement within a globally renowned bridal brand.
- A supportive and inclusive work environment where your ideas and contributions are valued.
- Training and development courses to enhance your skills and expertise via our LMS System
- A commitment to sustainability and ethical practices, contributing to a brand that values the planet.
- Recognition and appreciation for your hard work and dedication through employee recognition programs.
- A supportive management team that encourages your growth and personal development.