Cargo Flight Clerk
2 weeks ago
**Overview**
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
**Role Purpose**
Are you ready to take your leadership skills to new heights? Menzies Aviation, a global leader in aviation services, is seeking a dynamic and experienced Cargo Flight Clerk to steer our cargo operations towards excellence. If you thrive in a fast-paced environment, excel at attention to detail, and are fuelled by a passion for aviation, this is the opportunity you've been waiting for.
**What you will be doing**
- Ensure smooth operation of Cargo warehouse by facilitating the seamless movement of import and export cargo between customers and clients' aircraft.
- Perform customer service tasks, including cargo reservation bookings, track and trace, and quoting as well as address telephone and customer inquiries related to import/export cargo matters.
- Prepare airway bill documentation, information, and manifests for flights. Verify AWB data, rate charges, schedules, and routings for freight.
- Process special handling requirements for items like dangerous goods, animals, human remains, and perishables.
- Liaise with relevant stakeholder to aid in locating lost, damaged, and delayed shipments.
- Working with your team to ensure that cargo documentation is collected directly from aircraft and the necessary regulatory clearances are secured.
- Manage ULDs (Unit Load Devices), including compiling records and processing messaging to airline customers, as well as dispatching telex messages for both inbound and outbound cargo and mail.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.
**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.
**What we are looking for**
- Professional, approachable, and warm communication style with keen attention to detail and time management.
- Ability to work independently and collaboratively within a team, with strong problem-solving skills with a focus on delivering solution-based outcomes.
- Capacity to anticipate needs, adapt quickly, and remain flexible to meet deadlines
- Effective written and verbal communication, emphasizing attention to detail, and exceptional stakeholder service skills, particularly with airline partners
- Proficiency in utilizing the Microsoft Office suite
- Motivated and flexible to work on a 7-day rotational shift roster in alignment with flight schedules
- Previous administration experience preferred but not mandatory. Exposure to a blue-collar workforce is advantageous.
**Diversity**
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
**Application Instructions
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