Key Accounts Manager

1 week ago

Adelaide CBD, Australia Meliora Marketing Full time

**Key Accounts Manager**

**Job Description**:
As the Key Accounts Manager your role will require expert attention to detail and customer service. You will be a direct line of communication between the most important customers and the brand.

The role will see you involved, organizing and fulfilling promotional offers to ensure that the our customers have an enjoyable and unique experience.

As the Key Accounts Manager you will drive the brand's vision to be industry leading in positive player experience.

Job Requirements:

- Managing, retaining and building relationships with the brands top customers
- Maintain, execute, and improve on overall strategy for retaining high end customers and increasing customer loyalty and rewards.
- Building and understanding customer profiles through behavior and needs analysis of trends and activity with a great attention to detail
- Ensures proper communication between management, product operations, CRM, customer operations to optimize the players’ experience.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating with customers through various channels, this includes day to day queries, complaints, requests, and ensuring they are handled in a timely and professional manner, including out of office hours and weekends when needed.
- Exceptional ability to build rapport and associate with the brands top end customers.

**Salary**: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Flexible hours
- On call

Supplementary Pay:

- Quarterly bonus

Ability to commute/relocate:

- Adelaide CBD, SA 5000: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

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