People & Culture Operations Manager

**The perks**
- Rewarding & fast-paced role for a lover of all-things HR operations
- Inspiring, supportive & collaborative Executive team...who will become your mates
- Become a key player in our rapidly growing organisation
- Flexibility and the work-life balance is BIG to us
- Regular social, wellbeing & culture initiatives & activities

**Who is Citation Group?**
For over 30 years, Citation Group has been working with Aussie and Kiwi businesses, helping them to achieve their workplace compliance objectives for a better tomorrow. From designing and implementing enterprise agreements and certifying ISO management systems to providing outsourced HR solutions and navigating knotty employment-related claims, think of us as a ‘Business Pit Crew’ - a team of experts always at the ready and dedicated to getting our clients’ business where it needs to be.

We provide our employees with an enviable work environment and culture, offering progression and learning opportunities, which has resulted in being recognised as an **Employer of Choice** for seven (7) consecutive years. Our working environment is fast-paced and focused with multiple teams and business units interacting and engaging collaboratively, from our offices and remote locations.

**What the opportunity offers**
This role will see you reporting to our Managing Director (whilst our Head of People & Culture is on maternity leave for the next few months) and is a hands-on, people focussed, operational based role requiring strong collaboration, operational excellence and focus on delivering. You will manage the operational responsibilities of the People & Culture function as it applies to our employees across Australia, New Zealand and offshore.

Working closely with key members of the broader business including our Happiness Conductor and Head of Operations, you will interact with Executive leaders of the business, including leaders from our parent company in the UK (Citation) and confidently represent the P&C function to internal and external stakeholders.

Your responsibilities will include:

- Initially managing the People & Culture team of 3 (whilst Head of P&C is on maternity leave)
- Managing the end to end operational functions within the People & Culture function to ensure initiatives are delivered and documented effectively
- Working closely with the Head of P&C and P&C Coordinator to deliver a seamless employee experience from start to finish
- Continually looking for ways to streamline and automate processes
- Preparation of reports, including but not limited to, data required for our UK parent company and Executive team
- Developing and updating company policies and driving engagement

In conjunction with the P&C Coordinator:

- Assisting with delivery and improvement of our onboarding process
- Managing and documenting succession planning including supporting mentors and managers in the process
- Assisting with the implementation and reporting that comes from performance reviews
- Liaison with Finance for all HR related payroll queries
- Monitoring and maintaining WHS policies and procedures
- Monitoring and maintaining compliance around work rights of all employees.
- Assisting with people related processes around any potential future company acquisitions
- Reporting on all people metrics to the Citation CPO on a regular basis, as well as working closely on various initiatives/projects from time to time
- Supporting a framework for professional development

Our selection process is as much about your cultural fit to the business as it is about the alignment of skills and experience. We are looking for a People & Culture professional with relevant Tertiary qualifications and demonstrated experience as a Generalist who has proven experience with all aspects of Operations in the employee lifecycle. Your industry background should be varied but understanding we are a professional services organisation transforming into an agile workplace compliance solutions provider.

As a People & Culture professional, your strong organisational, verbal and conciliation skills and adherence to confidentiality will be a given. You will be required to think creatively about various projects and have a ‘continuous improvement’ mindset.

**What’s it like working for us**
We believe in empowering our employees to thrive both personally and professionally. When you join our team, you'll experience a workplace that values you as an individual and invests in your future, including annual reviews, coaching and mentoring opportunities, career pathways, progression and opportunities. We also offer all the types of leave including birthday, paid parental, and community volunteering. We’re a company that benefits from a dedicated Social Committee so there are plenty of events and activities to participate in all year round

**How to apply