Climb Team Leader

**Climb Team Leader** **(**Requisition ID**:016388**)**

**Description**

**Climb Team Leader - Part Time 20**

Join the Team to be part of Australia's highest external building climb experience, located 270 metres in the sky

Harnessed to a purpose-built safety rail system, our Climb Leaders guide our guests on an amazing 90-minute adventure up a 298-step staircase located on the outside of the building to the summit.

The role of Climb Team Leader is to lead our passionate team in delivering high quality, high value and a highly memorable ‘must-do’ experience that becomes a highlight for both locals and visitors to the Gold Coast.

**Why work with us**:

- Exceptional leadership training and development, we are passionate about growing and retaining our team
- Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint
- Opt in to bonus incentive program paid quarterly
- Access to online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia's biggest retailers
- Laundered uniforms and onsite parking
- Fun and exciting work environment with the best views on the Gold Coast

**Your new day-to-day**:

- Greet, register, and process payments and tickets while ensuring a seamless guest experience.
- Interact with guests during climbs, provide information on Gold Coast landmarks, and capture memorable photos.
- Lead, coach, and support a team of Climb Leaders, fostering a positive culture.
- Oversee daily climb operations, ensuring safety and service excellence.
- Conduct ongoing training and performance reviews.
- Maintain PPE and climbing equipment per safety regulations, monitor stock levels, and track sales performance.
- Transition between Climb and Observation Deck Guest Services roles as needed.
- Assist the Climb Supervisor and Operations Manager in their absence.
- Support your team of Climb Leaders doing their thing

**To be successful, you should have**:

- Experience in team leadership highly advantageous.
- A solutions-focused mindset with the ability to handle high-pressure situations.
- Commitment to safety, compliance, and company procedure.
- Have the ability to relate to and converse with people with varying interests and cultural backgrounds.
- Confident public speaker who is well spoken and enjoys talking in front of small groups of people.
- Ability to navigate people matters with empathy and confidence.
- Comfortable working at heights as our Climb is taking you to 270m high.
- Current First Aid & CPR Certification & Queensland Working at Heights Certification or be willing to obtain qualification prior to commencement.
- Previous experience in a Climb Leader or similar role advantageous.
- Flexible with availability across a 7-day roster, including weekends and public holidays.

**Diversity & Inclusion**

At Dreamworld, WhiteWater World and SkyPoint, we’re committed to creating an inclusive and accessible environment where everyone, guests and Team Members alike, feel valued and respected. We celebrate the cultural and personal differences of our team, representative of the diverse community in which we operate. By drawing on the unique talents and contributions of each individual, we create unforgettable memories for our guests.

Our selection process may include a one-way video interview, face-to-face or group interview, health assessment, reference checks, criminal history check, and verification of your working rights. We are committed to an inclusive and accessible recruitment experience, therefore you will be provided opportunity to advise of any accessibility needs or required accommodations, as you progress through the recruitment process.

**If you have a passion for adventure, leadership, and supporting your team in bringing their best selves to work, we’d love to hear from you.**

**Job**: Customer / Guest Services

**Primary Location**: AU-QLD-Surfers Paradise

**Schedule**: Part-time

**Unposting Date**: Ongoing