Climb Leader

6 days ago

Surfers Paradise, Australia Dreamworld Full time

**Climb Leader - Part Time 12** **(**Requisition ID**:016255**)**

**Description**

Join the Team to be part of Australia's highest external building climb experience, located 270 metres in the sky
Harnessed to a purpose-built safety rail system, our Climb Leaders guide our guests on an amazing 90-minute adventure up a 298 step staircase located on the outside of the building to the summit.
The role of Climb Leader is to deliver a high quality, high value and highly memorable ‘must-do’ experience that becomes a highlight for both locals and visitors to the Gold Coast.

**Why work with us**:

- Exceptional leadership training and development, we are passionate about growing and retaining our team
- Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint
- Opt in to bonus incentive program paid quarterly
- Access to online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia's biggest retailers
- Laundered uniforms and onsite parking
- Fun and exciting work environment with the best views on the Gold Coast

**Your new day-to-day**:

- Greet, register, and process payments and tickets while ensuring a seamless guest experience.
- Interact with guests during climbs, provide information on Gold Coast landmarks, and capture memorable photos.
- Lead, coach, and support a team of Climb Leaders, fostering a positive culture.
- Oversee daily climb operations, ensuring safety and service excellence.
- Conduct ongoing training and performance reviews.
- Maintain PPE and climbing equipment per safety regulations, monitor stock levels, and track sales performance.
- Transition between Climb and Observation Deck Guest Services roles as needed.
- Assist the Climb Supervisor and Operations Manager in their absence.
- Support your team of Climb Leaders doing their thing

**To be successful, you should have**:

- Demonstrate an outgoing and friendly personality with exceptional customer service skills and the ability to ensure guests are treated like V.I.P’s;
- Previous experience in a Climb Leader or similar role advantageous;
- Have the ability to relate to and converse with people with varying interests and cultural backgrounds;
- Confident public speaker who is well spoken and enjoys talking in front of small groups of people;
- Have highly developed problem-solving skills and the ability to think on your feet;
- Comfortable working at heights and working outdoors in differing weather conditions;
- Safety conscious, with an exceptional eye for detail;
- Physically fit with the ability to perform physically demanding work;
- Able to demonstrate a good knowledge of Gold Coast history, attractions landmarks and icons;
- Have the ability to successfully complete all levels of Climb Leader competency training;
- Flexible with availability across a 7-day roster, including weekends and public holidays.

If you have a passion for adventure, leadership, and supporting your team in bringing their best selves to work, we’d love to hear from you.

**Job**: Entertainment, Attractions & Aquatics

**Primary Location**: AU-QLD-Surfers Paradise

**Schedule**: Part-time

**Unposting Date**: Ongoing

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