Assistant Manager

**Kip Newtown & Marrickville**:
**Position: Assistant Manager (Dog Daycare)**:
At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. We are now looking for our newest Assistant Manager to join our team at Kip Newtown & Kip Marrickville to provide in dual site management.

As the Assistant Manager at Kip, you will be responsible for driving growth in the business, building the team and providing a high level of care to our canine guests. As a leader in our organisation, you will need to embody our core values of honesty, compassion and fun, with a drive to achieve and a commitment for expertise.

**Why Kip Happy Stays?**
- Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
- Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF)
- Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other
- Our team leaders often have the opportunity to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers
- We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident (great for individuals with no animal handling experience at all)

**Extra perks**:

- You receive generous staff discounts on shop items and on our boarding and daycare services (where applicable)
- We have an incentive program for our team leaders to earn bonuses based on performance and an Employee Referral Program where you can earn up to $3000 per person for recommending exceptional people to onboard with Kip Happy Stays
- We have an Employee Assistance Program (EAP) that provides confidential counselling and support to all employees
- Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily pet cuddles)
- Form strong bonds and find long term friendships with humans who have similar passions and interests

**What are the responsibilities of the role?**
- Working in the day-to-day operations of our facility
- Liaising with customers, answer enquiries and manage bookings
- Ensuring high levels of customers satisfaction through excellent service and attention to detail
- Lead, motivate and coach a high performing team
- Oversee facility when the Daycare Manager is not present
- Maintain social media page and field enquiries
- Regular assessment of the facility to ensure safety is priority
- Monthly Inventory management
- Responsible for acting and investigating any animal health concerns
- Assisting with the hiring process, including conducting interviews, trials and training new staff

**What are the minimum requirements?**
- Available to attend a work trial shift (unpaid)
- Able to handle larger breed dogs
- High level of communication and empathetic in nature
- Able to work long days, on your feet, in a high pressure environment
- A passion for, strong desire to learn, or aspiration to continue your development with canine behaviour and training

**What's the best way to be shortlisted?**
- Include a cover letter outlining why you are best fit for the role (if you have no animal handling experience, we'd love to know how your current skillset can transfer)

**Further details**:

- Permanent full-time position (38 hours per week)