Casual IT Service Desk Analyst

1 week ago

Melbourne, Australia Country Road Group Full time

In your role as a Casual IT Service Desk Analyst, you will be responsible for investigating and resolving Level 1 technical issues faced by David Jones and the Country Road Group employees in our stores and corporate head offices. You will be working with a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level.

Based in Burnley, this role will be mainly be working from home but will require some travel into the Burnley Head Office when required. You will have 2 weeks of paid full-time training Monday to Friday when you start in this position. Rosters will vary from 7:00am to 10:00pm during the week and there may be some occasional back-full required on weekends as you will be supporting stores across Australia and New Zealand.
- Please note this is a Casual position working 3 to 4 days a week._

What does the role involve?
- Deliver high quality and responsive customer service to all our employees
- Problem-solving technical issues and escalate issues when necessary
- Open and close tickets adhering to ITIL standards using ServiceNow
- Collaborate with your team and provide insights into opportunities for process improvement
- Provide critical POS and networking support to our stores via our telephony system

Who are we looking for?
- Demonstrated experience in Customer Service ideally in a retail or contact centre environment
- Genuine interest in resolving technical IT issues
- Excellent communication skills, both verbal and written
- Strong understanding of desktop software and IT ticketing systems like ServiceNow
- Current student and/or recent graduate of a relevant degree beneficial, but not essential

Why work for us?
- A competitive remuneration package, including incentives
- Generous discounts for you across our David Jones with further discounts within our sister brands, Country Road, POLITIX, Trenery, Witchery and MIMCO products
- Additional day of leave for your birthday
- Ability to balance time at home and in the office to support meaningful work/life balance
- Excellent career opportunities given upcoming change/transformation projects
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

Want to know a bit more about us?

Since 1838, David Jones’ limitless quest for innovation and progress established us as Australia’s original influencer in fashion & lifestyle. Today, our vision and purpose to continue this legacy is to be the destination that inspires, with experiences and services Like No Other.

Part of Woolworths Holding Limited (JSE:WHL) alongside the Country Road Group, our values include being customer obsessed, collaborative, inspirational, responsible and dedicated to quality - within a thriving culture we live these values every day as we strive to inspire our people, customers and community Like No Other.

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