Travel Agency Manager

1 week ago

Byron Bay, Australia Happy Travels Full time

Happy travels is Looking for Travel Agency Managers
- Social and vibrant workplace
- Meet people from around the globe
- Assist travellers in fulfilling their dreams
- Travel opportunities
- Progression pathways

Why work with us?

With a growing network of over 40 stores across Australia and New Zealand, Happy Travels is a great place to develop your Tourism Management skills whilst having a lot of fun along the way

The lifestyle consists of making dreams come true for backpackers travelling around Australia, Fiji and New Zealand. In this role you will be responsible for managing and driving an energetic sales team to continually hit KPI’s in order to create travel memories that will last for lifetimes for our customers.
- Salary plus uncapped bonuses and commission
- Weekly pay and superannuation
- Internal progression
- Ongoing training
- Freedom to independently manage

You will be responsible for (not limited to):

- Ensuring a high level of customer service and satisfaction across all staff members
- Creating tailor made travel itineraries and selling travel products and tour packages
- Liaising with travel partners, including tour operators and hotels, to manage bookings and schedules
- Constantly leading and motivating the team to hit their targets and ensure company profitability
- Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Managing budgets and maintaining statistical and financial records
- Overseeing the recruitment, selection and retention of staff as well as staff training
- Oversee rosters, payroll, administration and health and safety operations
- Organising incentives, bonus schemes and competitions
- Dealing with disciplinary matters and customer complaints

Required/ Preferred Experience
- 3 Years or more experience in Tourism, Hospitality or Sales Management.
- HERO experience preferred.
- Travelled around Australia, NZ & South East Asia preferred.
- Australian permanent resident or citizen

To be successful in this role you will:

- Have an infectious passion for travel
- Have a willingness to do what it takes to create energy and sales.
- Possess developed leadership skills
- Have the ability to set and achieve goals for you and others
- Have great communication skills
- Be integral and trustworthy
- Have a great attention to detail and time management skills
- Have the ability to work with little supervision
- Have a passion for employee development and progression
- Have the ability to create a comfortable and inviting store environment
- Identify issues and develop creative and cost-effective solutions

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplementary Pay:

- Commission
- Performance bonus

Work Authorisation:

- Australia (required)

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