Salesforce CRM Manager

5 days ago

Sydney, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**ABOUT THE ROLE**

The **Salesforce CRM Manager** at Scape Group is a pivotal member of the Technology Team, helping our business stakeholders to take advantage of the Salesforce platform by designing new capabilities and continuously improving existing ones, i.e.
- Collaborate closely with stakeholders at all levels, from executive management to front-line teams and residents to identify opportunities to improve their digital experiences.
- Drive our Salesforce platform roadmap across Sales, Service and Marketing (incl. Integrations).
- Execute our roadmap with internal resources and partners for major capabilities.
- Monitor and drive user adoption (including training).
- Oversee technical documentation (with support from a BA).
- Oversee system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer (with support from a BA).
- Oversee all aspects of user support including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules (with help from our service desk team).

**THE IDEAL CANDIDATE**

We are seeking a motivated individual, with big ideas and drive to action. Hands-on experience across the Core Salesforce platforms (SalesCloud, ServiceCloud, ideally MarketingCloud) as an admin combined with product owner mindset would differentiate your profile. A background in high-growth companies where everyone wears a few different hats would be another bonus point.

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.

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