Call Centre Administrator

17 hours ago

Auburn, Australia St Vincent de Paul Society Full time

**Call Centre Administrator**:

- Date: 9 Oct 2024- Location: Auburn, NSW, AU, 2144- Requisition ID: 1171**About Us**:
The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.
- We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._
- The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities._

**Your Role**:
The Call Centre Administrator role is an integral part of the Society's outreach and donor engagement efforts. The role will handle donors' incoming and outgoing calls, provide customer service, and be part of the front of office representatives to support the wider retail and logistics team. The role is permanent, full-time based in Stanmore, within easy walking distance from local buses and train station.

**Your Responsibility**:

- Provide administrative support to the retail and logistics teams, includes order processing, transport bookings and other administrative tasks.
- Support internal teams such as truck drivers, warehouse staff, transport coordinators to resolve issues relating to order fulfillment, delivery delays, product availability.
- Work with the Retail Support Officer relating to complex issues or other matters that need resolution.
- Accurate, efficient and timely updating of the transport management system (TMS).
- Identify opportunities to streamline call centre processes; participate in quality monitoring activities.
- Undertake other general administration tasks as directed by the Retail Support Officer.
- Supporting and assisting internal teams as a Front Office Representative.

**You Will Need**:

- Proven experience in a call centre or customer service role, preferably within the logistics and transportation industry.
- Excellent verbal and written communication skills.
- Strong problem solving and conflict resolution skills, with focus on customer satisfaction.
- Has the autonomy in prioritising and completing tasks.
- Knowledge of logistics and transport processes.
- Proven ability to effectively engage with internal and external stakeholders.

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