Customer Experience Manager
3 days ago
**Are you passionate about delivering exceptional customer service? Do you thrive on creating memorable experiences and driving customer satisfaction? We are seeking a Customer Experience Manager at Subaru Essendon to lead and enhance our customer journey in the automotive industry.** **About the role** In this dynamic position, you will assist in managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers. You will work closely with the Retail Centre Manager to drive success, including finance and insurance (F&I) targets, while motivating and guiding the team to deliver an exceptional, flexible customer journey. Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following: - Lead and mentor the Customer Experience Team, ensuring performance expectations are met. - Provide comprehensive product knowledge and manage customer interactions, ensuring a "Customer First" experience. - Support the sales process, including contracts, finance, insurance products, and handling customer enquiries. - Resolve escalations, complaints, and manage customer details in Salesforce and DMS. - Assist with onboarding and training new team members, contributing to a positive workplace culture. **About you** To be successful in the role, you will have: - 3+ years’ experience in a customer-facing and sales role, with a minimum of 2 years’ experience in leading a team. - Strong communication skills and a passion for delivering excellent customer experiences. - Ability to multitask, ensure high standards, and mentor team members to success. - Proficient in MS Office and confident using digital platforms. - Previous automotive industry experience and familiarity with Finance & Insurance products (desirable). - Experience using Salesforce (desirable). - Valid drivers licence **Why join us?** Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more. - **Thorough and ongoing training**_ _**provided to support you in all aspects of your role. - **Career and development opportunities**: - **Supportive team environment**: - **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year. - Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more
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Customer Experience Manager
1 week ago
Melbourne, Australia MyDeal.com.au Full timeThis customer experience role sits above the tactical operations of customer service management in order to observe and equip the customer service teams with the tools and designed processes to be effective, and to identify improvements and potential gaps in the MyDeal customer experience. You will live and breathe customer feedback, including CSAT, NPS and...
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Customer Experience Manager
2 weeks ago
Melbourne, Australia SquareTrade Full time**Company Description** SquareTrade was founded in 1999 in Silicon Valley and was a unicorn start-up before being acquired by Allstate insurance, a Fortune 100 company and one of the USA’s largest insurance companies, for $1.4bn in 2017. SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation...
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Customer Experience Manager
5 days ago
Melbourne, Australia Inchcape Full timeAt Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with over 1,400...
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Customer Experience Manager
3 days ago
Melbourne, Australia Inchcape Full time**Our Story** At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain. **About the role** Reporting to the Retail Centre Manager and based at...
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Customer Experience Manager
1 week ago
Melbourne, Australia Open Colleges Full timeTeaching - Vocational (Education & Training) - Join a leading online education provider, inspiring minds and changing lives. - Build and lead a highly engaged student & work placement support function and manage a contact centre achieving high productivity and excellent student outcomes. - Flexible hybrid working (minimum 3 days in the office) **About our...
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Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia Inchcape Full time $90,000 - $120,000 per yearOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at our Trivett...
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Customer Experience Manager
2 weeks ago
Melbourne, Australia Kinetic Full time**About us**: Join Kinetic, a globally recognised transport network across Australasia, the UK, Europe & Asia with bus and rail operations keeping people moving and cities and communities connected. We are Australasia's biggest bus network, with over 100 long-term contracts in local communities, a team of 7400 passionate people and a fleet of 5000 buses,...
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Manager Customer Experience
3 days ago
Melbourne, Victoria, Australia McArthur Full time $80,000 - $120,000 per yearLead Council's Customer Experience strategies, frameworks and projectsCultivate a culture of innovation and collaboration across the organisationImprove community outcomes in Victoria's most culturally diverse municipalityCity of Greater Dandenongis one of the most diverse communities in Australia, with residents coming from over 150 locations worldwide....
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Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia Bankwest Business Full time $80,000 - $120,000 per yearAbout DoshiiDoshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience. Doshii was launched in 2016 and is...
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Customer Experience Manager
2 weeks ago
Melbourne, Australia YETI Full timeAt YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their...
