Customer Experience Manager

7 days ago

Melbourne, Australia Inchcape Full time

At Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team Joining Trivett means becoming part of Inchcape, a global company with over 1,400 employees across Australia and New Zealand, united by a mission to bring mobility to the world's communities for today and the future.

**About the role**

In this dynamic position, you will assist in managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers. You will work closely with the Retail Centre Manager to drive success, including finance and insurance (F&I) targets, while motivating and guiding the team to deliver an exceptional, flexible customer journey.

Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following:

- Lead and mentor the Customer Experience Team, ensuring performance expectations are met.
- Provide comprehensive product knowledge and manage customer interactions, ensuring a "Customer First" experience.
- Support the sales process, including contracts, finance, insurance products, and handling customer enquiries.
- Resolve escalations, complaints, and manage customer details in Salesforce and DMS.
- Assist with onboarding and training new team members, contributing to a positive workplace culture.

**Why join us?**

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**About you**
To be successful in the role, you will have:

- 3+ years’ experience in a customer-facing and sales role, with a minimum of 2 years’ experience in leading a team.
- Strong communication skills and a passion for delivering excellent customer experiences.
- Ability to multitask, ensure high standards, and mentor team members to success.
- Proficient in MS Office and confident using digital platforms.
- Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
- Experience using Salesforce (desirable).
- Valid drivers licence

  • Experience Leader

    3 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    2 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Manager

    2 days ago

    Melbourne, Australia Jenny Barbour Full time

    Custodian of the end to end experience Deliver improvements to the customer experience Understand both the ‘what’ and the ‘why’ The Customer Journey Manager is the custodian of the end to end experience and will serve as a trusted partner across the business, representing the customer needs across various initiatives and projects. Working closely...

  • Customer Experience Manager

    1 day ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $60,000 - $85,000

    Customer Experience Manager RoleWe are seeking a skilled Customer Experience Manager to help drive sales and lead daily operations. If you have a passion for delivering exceptional customer experiences, this is the perfect opportunity.About This OpportunityThis role involves supporting the Store Manager in driving sales, managing daily operations, and...

  • Customer Experience Manager

    1 week ago

    Melbourne, Australia MyDeal.com.au Full time

    This customer experience role sits above the tactical operations of customer service management in order to observe and equip the customer service teams with the tools and designed processes to be effective, and to identify improvements and potential gaps in the MyDeal customer experience. You will live and breathe customer feedback, including CSAT, NPS and...

  • Customer Experience Manager

    4 days ago

    Melbourne, Australia Inchcape Full time

    **Are you passionate about delivering exceptional customer service? Do you thrive on creating memorable experiences and driving customer satisfaction? We are seeking a Customer Experience Manager at Subaru Essendon to lead and enhance our customer journey in the automotive industry.** **About the role** In this dynamic position, you will assist in managing...

  • Customer Experience Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $125,740 - $145,140

    Job OverviewWe are seeking a Senior Customer Experience Leader to drive our Centre Experience team in delivering extraordinary customer service. Our destinations welcome hundreds of millions of customer visits each year, and we strive to create unique and memorable experiences for everyone.Your OpportunityThis is your chance to be part of a dynamic team...

  • Manager Customer Experience

    3 days ago

    Melbourne, Australia Charterhouse Full time

    Experienced customer experience manager to lead a team driving day to day operations and sales whilst ensuring a first class customer experience - **Manager Customer Experience**: - **Vehicle Leasing with a unique product**: - **Innovative and fast-growing firm**: - **Monday - Friday with an occasional Saturday**: - **Initial maternity leave...

  • Customer Experience Manager

    4 days ago

    Melbourne, Australia Inchcape Full time

    **Our Story** At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain. **About the role** Reporting to the Retail Centre Manager and based at...

  • Customer Experience Manager

    3 weeks ago

    Melbourne, Victoria, Australia Simplot Australia Full time

    Customer Experience Manager - Retail ANZJoin to apply for the Customer Experience Manager - Retail ANZ role at Simplot Australia Pty Ltd Customer Experience Manager - Retail ANZ1 week ago Be among the first 25 applicants Join to apply for the Customer Experience Manager - Retail ANZ role at Simplot Australia Pty Ltd The J.R.Simplot Company is a diverse,...