Research & Resources Manager

About the role
- 1.0 full-time equivalent position (FTE) (Negotiable) Fixed Term 12 months
- Lead and oversee the strategic development of high quality, evidence informed content and research for a diverse non-for-profit organisation
- Leading autism organisation driving positive change for Autistic people and their families
- Hybrid workplace with office based in Richmond

ABOUT THE ROLE

Reporting to the Chief Change Officer, the primary focus of the Research & Resources Manager is to lead and oversee the strategic development of high-quality, evidence-informed content and research that support the organisation’s mission and objectives.

The role is responsible for:

- Overseeing the scoping, planning and implementation of content and research projects, or parts of projects, and adapting strategies as necessary to meet evolving needs and ensuring alignment with organisational goals.
- Managing resource allocation, including budget oversight and the adjustment of team resources to balance cost-effectiveness with project requirements.
- Ensuring stakeholder expectations are managed effectively, with research and content deliverables that meet or exceed quality standards and support the organisation’s broader objectives.
- Supporting the development and implementation of a research agenda that aligns with organisational priorities and informs decision-making across the organisation.
- Establishing content and research quality standards through the implementation of a Quality Framework, with regular reviews and audits to ensure consistency and accuracy.
- Delivering advice and support to all functions on research, content, and resource-related matters.

The Research & Resources Manager is a member of the Amaze Leadership Group which, together with the Executive Team, is responsible for delivering KPIs against Amaze’s Annual Business Plan and whole-of-organisation projects.

WHAT YOU’LL BE DOING

As the Research and Resources Manager, your day will be dynamic and analytical. You’ll excel at managing multiple competing priorities and effectively engaging both internal and external stakeholders. Day to day you will:

- Lead the planning and scheduling of various content projects, ensuring alignment with organisational goals and timelines.
- Collaborate with Partner & Project teams (Organisations and Community) to develop project plans for segments of cross-organisational projects, adapting plans as needed to respond to changing requirements.
- Oversee the execution of project plans by direct subordinates, providing tailored guidance, support, and problem-solving as needed, with particular attention to the diverse needs of the neurodivergent team.
- Manage the allocation of resources and ensure all team members have the necessary support to complete their tasks effectively.
- Lead and cultivate a supportive, productive, and collaborative culture within the Research & Resources team, ensuring day-to-day operations run smoothly.
- Work with the Leadership Team to translate organisational priorities into actionable tasks, focusing on setting and achieving KPIs for the team, timelines, and operational goals for content and research activities.
- Provide oversight on critical knowledge areas, communicating information gaps, emerging trends, and key research relevant to the organisation’s mission.
- Regularly update and engage with internal stakeholders on project status, including potential risks or changes to scope whilst ensuring external stakeholder expectations are managed and delivered.
- Maintain accurate and up-to-date project documentation, including project plans, schedules, and progress reports.
- Develop and implement a Quality Framework for the Change team, to ensure ongoing content standards and continuously review processes for all resources and content. Support other teams in adhering to these standards where applicable.
- Establish and oversee content and authoring processes within your projects to guarantee that all materials produced are of high quality and evidence informed.
- Schedule, facilitate, and conduct regular reviews and audits of all content within your team to ensure accuracy, quality, and relevance.
- Co-design and implement a knowledge management process, ensuring information is effectively captured, standardized, maintained, and, when needed, versioned for various writing projects.

THE IDEAL CANDIDATE (KEY SKILLS, KNOWLEDGE & EXPERIENCE)
- Tertiary qualifications in a related field and/or demonstrated equivalent experience.
- 5+ years’ experience in managing the delivery of high-quality, evidence-informed content, research, or learning outputs that align with and support the organisation’s mission and objectives.
- Demonstrated experience of managing and delivering projects, preferably within a nonprofit or similar sector.
- Demonstrated experience in establishing and maintaining productive internal and external stakeholder relationships, managing expectations, and del