Service and Advice Manager

**The Company**:
Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast moving Insurtech business that for over 15 years has proudly integrated customer obsession with innovation, transparency and technical efficiency to deliver exceptional customer experience in a changing environment.

The successful applicant must have a passion for the life insurance industry, a focus on growth and a willingness to help and engage with all stakeholders. They will display the following qualities, attributes and bring a level of experience.
- Experienced in management and team leader upskilling/ training and development
- Experienced team leader, ready to lead from the front
- Problem-solving innovator, happy to think outside of the box
- Facilitator looking to grow both the company and the individuals involved
- People focused
- High level of ethical standards, and attention to detail
- Knowledge of the life insurance advice process, preferred but not required
- Strong understanding of General Advice regulations and requirements, preferred but not required
- Customer obsession and ready to work in a fast-paced agile environment
- Being tech savvy and having an interest in moving the needle

**The Role**:
You will be the pillar of support for the business with a focus on developing and upskilling the Team Leaders and Technical SMEs, and regularly reviewing and evolving workflows, processes and procedures. You will be responsible for building and maintaining teams through recruitment selection, onboarding and ongoing training to engineer elite customer service outcomes and growth of our business.
- Day to day operational duties across the broader business
- Evolution and implementation of the business strategy
- Reviewing and improving process to maximise business efficiencies
- Overseeing individual team management, workflow, and success strategies
- Recruit, onboard and support of new team members
- Facilitate onboard and continual training and development of teams and individuals
- Upskilling of team leaders and technical SMEs
- Complaints escalations, reporting and resolutions for customer experience
- Strategic input, integration and implementation of technology and software
- Ensure correct processes, procedure and advice requirements are adhered to
- Responsibility to align processes with legislation and licensee requirements
- Liaise with members of the Executive Team and individual Specialist leaders
- Support training and guidance to the team based on Quality Assurance observations
- Forecast and budget proposals for business projections
- Customer outcome design and management

**The Offer**:

- A great working environment with strong company values
- Work within a focused, inspired, and energetic team
- Excellent learning culture with strong team and mentor support
- Genuine career development opportunities
- North Sydney CBD location with convenient commute
- Working from Home opportunities and flexibility

**If this sounds like you and striving for success with likeminded people is appealing. Let's get started.**

**Salary**: $100,000.00 - $150,000.00 per year

Schedule:

- 8 hour shift

COVID-19 considerations:
Following all requirements as per government guidelines.

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Management: 2 years (required)
- Life Insurance/ Financial Planning/ General Advice: 1 year (required)
- People Management/ Recruitment/ Training: 1 year (preferred)

Work Authorisation:

- Australia (required)