Clinical Services Manager

**About the Service**

Lives Lived Well offer a variety of community and residential Alcohol and Other Drug programs throughout Queensland, New South Wales, and South Australia, helping thousands of people every year to navigate AOD related challenges and move forward in life.

We are looking for a Clinical Services Manager to oversee our new Ipswich Residential Rehabilitation and Withdrawal Service, designed to deliver high-quality, specialist residential AOD treatment services for adults aged 18 years and over. The centre will provide a total of 46 beds, comprising 36 beds for residential rehabilitation and 10 beds for withdrawal management and care.

Although the service will not be operational until the end of November 2025, we are looking for the Clinical Services Manager to commence employment by mid-August to assist with recruitment and establishment.

**Your Opportunity**

The Clinical Services Manager for Ipswich Residential Rehabilitation and Withdrawal Service is responsible for providing expert operational management and maximising the clinical outcomes of our Alcohol and Drug Residential Program.

Your leadership will be instrumental in aligning service delivery with organisational goals, developing relationships with funders and stakeholders, and ensuring sustainable program outcomes. Additionally, you’ll oversee program budgets and empower your team to deliver impactful, client-centred care.

You will provide guidance to a team of approximately 35 staff, supported by a Team Leader and Clinical Nurse Lead. This full-time, on-site position offers a competitive salary, Salary Packaging options up to $15,900 per year, an additional five days paid leave per year, and access to a huge range of discounts and benefits through PerkBox.

**What We Are Looking For**

You’ll be a dynamic and innovative leader of people who thrives in an ever-changing environment. With several years’ experience in the AOD, Mental Health, Corrections/Forensics, or Residential Aged Care sector, you will understand and embrace the complexity of working in a Residential setting and have the skills and capacity to meet these unique challenges.

You’ll also have the following skills and attributes:

- Exceptional clinical, financial, and people management capabilities including recruitment and engagement of a new team and management through new service set up
- A people-leader, you will have the ability to lead with empathy and walk alongside your team, supporting them to foster a positive culture
- Strong stakeholder engagement skills - the role includes networking with funders and other service providers, and developing collaborative service partnerships
- Promote an inclusive and holistic approach to client care - you will have strong cultural awareness and practice at working in a culturally safe and respectful manner
- A level-headed and pragmatic attitude with the ability to remain calm in stressful situations
- Being flexible and able to re-evaluate your priorities of the day - you’ll be a self-managing self-starter who loves a varying routine
- Solutions-focused and passionate about process improvements - we welcome ideas and suggestions to make things better
- Resilience, patience, and a genuine interest in supporting people through their recovery journey

Along with your Tertiary qualifications in a Health, Community or Human Services sector, you will have a current Australian Drivers Licence, and ability to obtain a National Police Check.

**Why Work for Us?**

We’re growing fast, and building a reputation as a trusted, innovative provider, focused on clinical excellence. One of our value’s is “We ask why not and what’s next?” and we chose it for good reason. For us change means opportunity - to improve, to grow, to push the boundaries and to help more people.

LLW offer a huge range of benefits, which you can see on our website. They include:

- A great opportunity to be at the forefront of an essential new service for people in the Ipswich region
- Commbank Workplace Banking Program providing banking benefits and financial support
- Portable Long Service Leave in Queensland
- A workplace wellness program which includes celebrating Wellness Week
- Five extra paid leave days per year to support your wellbeing
- Salary Packaging to increase your take-home pay, including a Meals and Entertainment Card
- Autonomy and trust - in supportive, respectful environment
- #LLW_