Reservation Agent

2 weeks ago

Noosa Heads, Australia SOFITEL Full time

**Company Description**:

- Live the French way - _join **Sofitel Noosa Pacific Resort** today

We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Sofitel Noosa Pacific Resort is currently seeking a vibrant personality to join our Reservations team on a fixed-term basis for 12 months (parental leave cover). You will assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy levels are achieved. You will be fully conversant with all the Hotel’s facilities and services, including; hotel packages and specials and build rapport with both new and regular guests by maximising the use of guest history.

Previous experience in customer service is essential as well as total dedication to the guest’s journey and attention to detail. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

**Duties & Responsibilities**:

- Accurately and efficiently process guest reservations,
- Provide accurate information on hotel, specials and promotions,
- Update and maintain accurate guest details,
- Assist with reservation inquiries,
- Providing a high level of customer service,
- Providing a personalised service and experience for our guests,
- Maintain good communication and work relationships in all hotel areas.

**Requirements**:

- Previous experience in a Front Office or Reservations role
- Strong interpersonal and phone mannerism
- A passion for sales and promotion
- Ability to multi-task whilst ensuring exceptional attention to detail
- High level of creativity with local knowledge
- Exceptional communication and customer service skills
- Flexibility to work various shifts including weekends, evenings and public holidays
- Immaculate presentation and grooming standards

**Additional Information**
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- ** Complimentary **Daily Continental Breakfast
- ** Complimentary **Onsite Parking
- ** Complimentary **Fortnightly Lunches
- Industry-renowned Accor Hotels Academy Professional Training and Development
- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand
- Discounts on worldwide accommodation and discounted food & beverage.

  • Guest Services and Reservations Agent

    1 week ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Food & Beverage Reservations Agent

    2 weeks ago

    Burleigh Heads, Australia Mondrian Full time

    **Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Reservations Coordinator

    2 days ago

    Noosa, Queensland, Australia beBeeCustomer Full time $60,000 - $75,000

    Hotel Reservations PositionSofitel Noosa Pacific Resort is gearing up for an exciting relaunch following a transformation that will set a bold new benchmark for luxury on the Sunshine Coast. From reimagined guest rooms to striking public spaces and Noosa's hottest new dining destination, every detail is crafted to impress. Join the most dynamic workplace in...

  • Guest Service Agent

    2 weeks ago

    Noosa Heads, Australia Mantra French Quarter Full time

    **Mantra French Quarter** is in the heart of sophisticated Hastings Street Noosa. Some of the shops and cafes are straight out of St Tropez, while the year round sunshine is something you can enjoy for free. The hotel’s fabulous beachside location means it is nearly always full, so time flies when you’re working, but slows right down when you’re...

  • Guest Service Agent

    4 days ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Guest Service Agent

    5 days ago

    Noosa Heads, Australia Mantra French Quarter Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find **Mantra French Quarter **offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    4 days ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Front Desk Coordinator

    2 days ago

    Noosa, Queensland, Australia beBeeReservation Full time $50,000 - $80,000

    Job TitleSofitel Noosa Pacific Resort is gearing up for an exciting relaunch following a transformation that sets a bold new benchmark for luxury on the Sunshine Coast. Every detail is crafted to impress.RoleA Reservations Agent will play a key role in managing bookings across the Resort, handling room inquiries, reservations, confirmations, and...

  • Guest Experience Executive

    1 week ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Restaurant Host

    6 days ago

    Burleigh Heads, Queensland, Australia Mondrian Full time $60,000 - $80,000 per year

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...