Rooms Controller

2 weeks ago

Burleigh Heads, Australia Mondrian Full time

**Company Description**
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

The **Rooms Controller**at Mondrian Gold Coast plays a key role in ensuring the smooth operation of room assignments, inventory management, and guest satisfaction. Responsible for overseeing room allocations, tracking guest preferences, and managing room availability, the Rooms Controller works closely with the Front Desk, Housekeeping, and other departments to optimize room usage and ensure a seamless guest experience. In this role, you will:

- Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with mínimal disruption.
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
- Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.

**ABOUT YOU**
- 2+ years of experience in a front office or rooms controller role within the hospitality industry, preferably in a luxury or lifestyle hotel environment.
- Strong interpersonal and communication skills with a commitment to delivering excellent guest service with a high level of attention to detail.
- Must be able to speak, read, write and understand English. Additional knowledge of international and local languages is appreciated but not mandated.
- Ability to multitask and work under pressure in a fast-paced environment.
- Excellent communication skills and the ability to collaborate with multiple departments.
- Proficiency in Opera Cloud.
- High attention to detail and strong organizational skills.
- Ability to problem-solve and think on your feet in a fast-paced, dynamic environment.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A passion for hospitality and a dedication to Mondrian’s bold and creative approach to luxury service.

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