Service Support Partner

Staff benefits including 5 weeks leave
- Salary packaging up to $15,900 + $2,650 meals/entertainment
- We are committed to your success and will support you

**Why Join Our Team?**

At our company, we prioritize the well-being of our employees. Here's how we support you:

- ** Generous Annual Leave**- Take advantage of 5 weeks of paid annual leave to maintain a healthy work-life balance.
- ** Salary Packaging**- Boost your earnings with salary packaging options, including up to $15,900 and $2,650 for meals and entertainment.
- ** Fitness Passport & Discounts**- Stay fit with access to discounted fitness memberships, plus enjoy reduced insurance premiums and exclusive offers via Perkbox.
- ** Paid Sick Leave**- We care about your health, offering 13 days of paid sick leave each year to support you when needed.
- ** Paid Maternity Leave**- After 12 months of service, enjoy 14 weeks of paid maternity leave to help you during an important time in your life.

**About the opportunity**:
As a leading disability services provider, Northcott offers a range of high-quality services and support for people of all ages. We support people with disability to find a home, participate in the community, learn important life skills, and access therapy. The Sales Development Partner plays a key role in connecting people to Northcott services that can support them to achieve their goals.

The role works collaboratively with local service teams to grow awareness and reputation for Northcott in the local community.

By understanding the needs of the community for which they are responsible, the Sales Development Partner will generate demand for Northcott services and support new customers through the enquiry and sign up process.

The role is business focussed, looking for opportunities to sell Northcott’s services across the region and maintaining a consistent, structured and efficient approach to achieving and exceeding targets, whilst ensuring that customers are properly engaged and supported to live the life they choose.

**Role Requirements**:

- I am a strong self-starter, empathetic, and adaptable, thriving in collaboration with diverse teams, customers, and business contacts.
- I possess in-depth knowledge of the disability sector, NDIS, and disability housing, and I am always eager to expand my expertise.
- I express myself clearly and effectively, both verbally and in writing, ensuring meaningful communication with others.
- I confidently present ideas and information, engaging my audience with high-level presentation skills.
- I stay organized, responsible, and flexible, using my problem-solving abilities to thrive in dynamic environments and achieve my goals.
- I excel at working independently while contributing as a dedicated and reliable team player.
- I am passionate, driven, and competitive, consistently working to meet and exceed my targets with enthusiasm and determination.

**Typical duties might include**:

- **Sign new customers efficiently** by managing new leads from the Enquiries team and collaborating with Service Coordinators and Service Support Partners, leading to timely and seamless customer onboarding and increased customer acquisition.
- ** Enhance customer satisfaction and service expansion** by identifying and addressing unmet service needs within existing customers, resulting in greater customer retention and higher service uptake.
- ** Establish a strong regional market presence** by building and maintaining a relevant network of relationships, contributing to increased brand recognition, more customer referrals, and expanded business opportunities.
- ** Drive regional growth and demand generation** by contributing to a Sales Plan that increases Northcott’s visibility and directly leads to an increase in service demand and lead generation in the region.
- ** Increase customer engagement and leads** by coordinating Northcott’s presence at expos and networking events, leading to new customer connections, expanded referral networks, and heightened brand awareness.
- ** Generate new business leads** by establishing and nurturing local partnerships that raise awareness of Northcott, resulting in a steady flow of new prospects and leads for services.
- ** Deliver comprehensive customer support** by building an in-depth understanding of Northcott’s services, NDIS funding, and support needs, leading to more informed customer interactions and higher conversion rates.
- ** Maximize sales impact** by collaborating with internal teams to create and implement targeted sales campaigns, resulting in more successful lead generation, stronger referrer networks, and higher sales conversion.
- ** Meet or exceed business development targets** by providing accurate and timely reporting, ensuring continuous alignment with key performance metrics, and driving overall sales growth.
- ** Ensure workplace safety and regulatory compliance** by adhering to Northcott’s Safety & Injury Management Procedures and WH&S standa