Delivery Manager

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

As a Delivery Manager, you will be the senior point of contact for clients, responsible for overseeing project delivery and growing accounts organically. You will lead cross-functional teams to deliver innovative solutions while ensuring alignment with client expectations, financial goals, and delivery excellence.

This role requires a strong blend of leadership, stakeholder management, and delivery capabilities to maintain client satisfaction and foster long-term partnerships. The Delivery Manager is accountable for end-to-end delivery and the overall success, profitability, and health of the account.

**Responsibilities**

**Leadership and Team Management**
- Provide strategic oversight and guidance to project managers and cross-functional teams.
- Champion team well-being, motivation, and professional development.
- Foster collaboration and resolve conflicts to ensure cohesive teamwork and high performance.
- Create a culture of accountability, encouraging teams to consistently meet delivery standards.

**Stakeholder and Client Management**
- Act as the senior point of contact for clients, building and maintaining strong relationships with senior stakeholders.
- Align client expectations with project priorities, providing regular updates on progress, risks, and financial performance.
- Partner with clients to identify growth opportunities and drive account expansion.

**Delivery Oversight and Project Success**
- Ensure all projects within the account are delivered on time, within budget, and aligned with client requirements.
- Monitor and track the performance of multiple projects, ensuring alignment with strategic goals.
- Implement and promote industry best practices and continuous improvement across delivery teams.

**Project Planning and Risk Management**
- Oversee the development of project goals, timelines, deliverables, and milestones.
- Review and approve detailed project plans, ensuring efficient resource allocation.
- Identify, analyse, and mitigate risks to prevent delays or disruptions.
- Escalate and resolve critical issues to maintain project momentum.

**Financial and Account Management**
- Manage project budgets and ensure profitability across the account.
- Monitor expenses and financial performance, providing transparent updates to internal leadership and clients.
- Drive organic account growth by identifying and pursuing new opportunities with existing clients.

**Agile and Process Optimization**
- Ensure adherence to Agile methodologies, facilitating ceremonies, and promoting Agile principles.
- Encourage innovative approaches to optimise delivery processes and enhance team performance.

**Performance Tracking and Reporting**
- Track key performance indicators (KPIs) to measure project and account success.
- Provide detailed insights and reports to both internal and client leadership.

**Qualifications**
- **
Experience**: 10+ years in project delivery, account management, or program management roles.
- ** Leadership**: Proven ability to lead cross-functional teams and manage senior client relationships.
- ** Program/Project Management**: Expertise in project planning, scheduling, and managing projects and programs
- ** Stakeholder Management**: Exceptional communication and negotiation skills.
- ** Financial Acumen**: Strong budget management and commercial awareness.
- ** Agile**: Proficient in Agile methodologies, including facilitating ceremonies and coaching teams.

**Soft Skills**
- Strong decision-making and problem-solving abilities.
- Composure under pressure, with the ability to navigate high-pressure situations.
- Collaborative mindset and a focus on achieving shared goals.

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellb