Restaurant Host/hostess

2 weeks ago

Blacktown, Australia Volcano’s steakhouse Full time

Volcanos Steakhouse is a casual fine dining steakhouse that specialises in an impressive selection of steaks.

Volcanos Steakhouse are looking for Host / Hostess to join our Blacktown team, with full-time and casual roles available

Duties and responsibilities include, but are not limited to:

- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.

The successful applicants will have:

- A minimum of 1 years' experience in guest services within the restaurant, hotel or tourism industry
- Experience in function booking and coordination
- Previous experience in an A La Carte environment an advantage
- Cash handling experience & Financial Reconciliation
- Advanced verbal and written communication skills
- SevenRooms experience an advantage or a similar reservation software
- Guest Recognition
- Impeccable presentation, hygiene and grooming standards
- Sound written and verbal communication and interpersonal skills essential.
- Attention to detail with the ability to work in a fast paced environment
- Flexible availability over a 7 day rotating roster

Interested? Sound like you? Then click “Apply” and submit your current CV and cover letter.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 25-45 per week

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Evening shift

Supplementary Pay:

- Tips

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