Intake & Works Allocation Officer

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Government client is seeking to engage a Intake & Works Allocation Officer on a contract for up to 3 Months, with possibility of extension

**Position Overview**

**Duties & Responsibilities**:
Under general direction, undertake work required for the delivering the team’s responsibilities and tasks which may include:

- Entering and responding to information in property system relating to the day-to-day maintenance of properties and customer enquiries and create and maintain records and work orders by inputting data into the records management and property management and maintenance systems accurately, within agreed timeframes and in accordance with established processes.
- Manage the provision of keys and access passes to allow authorised persons and contractors access to properties for the purposes of maintenance or upgrades.
- Manage transactions and processing of activities related to management of active properties and tenancies in a timely and customer focussed manner.
- Manage enquiries and processes for the hire of facilities and hireable items such as flags and banner poles.
- Utilise computer programs including Microsoft Office suite, property management programs, databases and property management programs to deliver high quality outcomes.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the section and organisation.
- Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity framework.
- This position does not involve direct supervision of staff.

**Knowledge and Skills Required**:
The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.

**_Professional / Technical Skills and Knowledge _**
- Demonstrated experience in a high-volume customer service or call centre role with an understanding of Building Maintenance and Tenancy issues
- Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities and demonstrate resilience in high pressure situations.
- Well-developed communication (written and oral), interpersonal, representational and negotiation skills, including demonstrated ability to establish and maintain effective communication and working relationships with internal and external clients.
- Demonstrated ability to support and work within a client focused team, fostering a positive and productive working environment with a strong commitment to continuous improvement.

**_ Behavioural Capabilities _**
- Promote a safe working environment in line with your responsibilities under CMTEDD PeopleSafety and WHS legislation. Comply with any reasonable instruction or procedure in regard to Work Health and Safety, take reasonable care of your own health and safety and that of others in your work and report any WHS incidents or hazards that have a potential risk of illness or injury to yourself of other people. Implement the quality policy and procedures as part of the roles and responsibilities of the position. Recognise and advocate ACTPG’s philosophy of quality service delivery and accepting accountability for your own output.
- Implement the quality policy and procedures as part of the roles and responsibilities of the position. Recognise and advocate ACTPG’s philosophy of continuous improvement, quality service delivery and being accountable for your own output.
- Represent the interests of ACT Property Group as a whole and engage with other business units to deliver a unified service to the Department’s and the customers.
- Behave with integrity, honesty and transparency in performing your duties, managing and using the Department’s resources, dealing with contractors and providers, and working with clients and customers.

**_ Compliance Requirements / Qualifications_**
- Qualification/s in administration or customer service are desirable

**Mandatory Requirements**:

- Successful applicants will be required to obtain a cleared police check.