Travel Team Leader

**Join SA’s leading Travel Provider**:

- **Permanent Full-Time role based in our Mile End shop**:

- **Famil travel opportunities
- see the world**:

- **Salary of $** **83,956.36 + Super + bonuses**

**Your new opportunity**

Reporting to the Regional Manager Travel, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on the job coaching and performance improvement plans, and working with the Regional Manager Travel to ensure the smooth operation of the Travel Agency. **This role is currently located at our Mile End shop; however, please be aware that the shop is scheduled to relocate to Port Road in mid-2026.**

You will also manage your own portfolio of new and existing clients, leading by example by providing outstanding service backed with strong product knowledge together with:

- Direct, motivate and monitor team members, providing feedback and coaching when required
- Ensure that team members consistently achieve allocated sales targets and minimum benchmarks
- Solve escalated customer concerns to maintain a high level of customer satisfaction
- Create and manage end to end travel bookings tailored to each customer’s needs
- Achieve and exceed your own set sales targets
- Plus much more, found in the position description **here**

**About you**

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Certificate in Travel Tourism or relevant qualification
- Demonstrated experience in travel consulting in both a consultant and leadership capacity
- A strong desire to motivate, inspire and lead a team
- A proven track record of sales achievement in the travel industry
- In-depth knowledge of travel IT systems
- Strong interpersonal skills with a reputation for making things happen

**Benefits**

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

- Free RAA premium road service & discounts on all RAA Products
- Flexible Work Arrangements
- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

- Family travel opportunities
- see the world
- Free RAA premium road service & discounts on all RAA Products
- Flexible Work Arrangements
- Ongoing Training & Development Opportunities & Study Support Program
- 12 weeks paid parental leave
- Wellbeing Facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.