Case Support Worker

4 days ago

Ipswich, Australia Queensland Government Full time

**TARGETED VACANCY

It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.

**Responsibilities**:
As a Case Support Worker you will:

- Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
- Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
- Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
- Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and
maintaining appropriate casework to achieve positive outcomes for children and families.
- Participate effectively as a team member and work collaboratively in a multidisciplinary team.
- Maintain accessible and clear case records consistent with departmental requirements.
- Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
- Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

Your mandatory requirements
- It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.
- You are able to recognize and articulate the interests of Aboriginal and Torres Strait Islander people and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols. You know about and understand the issues that impact on both cultures in contemporary society.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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