Guest Services

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Working onsite with one of our government clients in Canberra, this role plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guests. As the first point of contact at Reception they are responsible for welcoming employees and visitors with genuine hospitality and thoughtful services. This role also supports our Operations team when required.
You will be joining a dynamic team, passionate about delivering innovative integrated facility and property management solutions, enabling safe, efficient, functional, and sustainable practices.
**Here's a snapshot of what will keep you busy**:
Create a comfortable, welcoming and hospitable experience for employees and their guests.
Handle internal & external calls and correspondence.
Administration support to the FM Operations team.
Assist in financial processes to ensure all financial management requirements are completed accurately and on time.
Foster a sense of community and create happiness at work for our team, our client and their guests.
Deliver concierge service with local expertise and insider knowledge.
Manage conference/meeting room bookings.
You’ll ideally have experience in general Workplace administration and coordination, and able to bring a ‘Customer Service A-Game’ to JLL.
Prior experience in managing meeting room services is an advantage.
Good computer skills in Microsoft Suite programs.
Ability to meet tight schedules and deliver high quality of work.
High level of communication, interpersonal skills and attitude towards the customer.
What can you expect from us?
You’ll join an inclusive culture, one where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.