Receptionist/administration

**A. Patient Experience**
- Phone performance. Answer rates, new patient booking rates, scripts
- Welcome, assist, and interact with patients - “Grandmother visits” mentality
- Source of information for patients: location(s), services, clinicians, events, coverage
- Front desk décor and setup
- New patient checklist
- Appointment bookings
- Billings and collections

**B. Feedback**
- Each month, meet with Patient Experience Manager and the team to discuss operational challenges and solutions
- Attend training sessions and workshops

**C. Clinic Space**
- Ensure the outside of the clinic (i.e. parking, walkway, front door, sandwich board) is organized, clean, and unobstructed
- Report any issues with the physical space of the clinic
- Front desk and patient waiting area are clean, organized, and follow brand guidelines
- Treatment space, rooms and exercise area are clean, organized, and follow brand guidelines
- Products are stocked, organized, and follows brand guidelines

**D. Operations**
- Ensure completion of digital checklists
- Phone performance. Answer rates, new patient booking rates, scripts
- Follow patient experience operations - Retention calls, Confirmation calls, Reviews, Patient Satisfaction collection, New Patient Registry, etc
- Responsible for scheduling patient appointments, invoicing, and collections
- Follow procedures related to specific programs and patient types
- Suggest improvements and escalate any operational issues to the Patient Experience Manager

If you are still interested, please send a cover letter addressing the following points
- We are open 7 AM to 7 PM M-F -Are you available to work until 7 PM, especially on Tue, Thurs and Sat Morning?
- How is your previous experience relevant and what makes you a good fit for this role? Please describe in 1 to 2 sentences.
- What about this role excites you and motivates you to apply? Please describe your interest in working with us.

**Job Types**: Part-time, Permanent, Casual

Pay: $25.00 - $34.00 per hour

Expected hours: 6 - 28 per week

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- Evening shift
- Morning shift

Ability to commute/relocate:

- Thornleigh, NSW 2120: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- MS Office: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 07/08/2023
Expected Start Date: 02/01/2025