Client Service Officer, Housing Services

Division: Homes NSW- Location: Gosford, NSW, AU, 2250 Charlestown, NSW, AU, 2290 Newcastle, NSW, AU, 2300- Req ID: 69969**Client Service Officer - Homes NSW**
- Our clients come from all walks of life and so do we._
- We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger._
- **Location: Hunter and Central Coast**:

- **Clerk Grade 2/4, Base Salary range $74,803 - $86,539 pa plus superannuation & annual leave loading**:

- **Generous leave entitlements including Flex Leave**:

- **Office based, Newcastle, Charlestown and Central Coast**:

- **Opportunities for learning, development, and career progression**:

- **Tailored training to support you to be confident in your role**:

- **Flexible work practices**

**What you’ll do**

As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will demonstrate a strong client focus and a commitment to providing culturally sensitive customer service. Your passion for making a difference will drive you to deliver innovative solutions for individuals experiencing homelessness or at risk of becoming homeless. Above all, you will be dedicated to achieving better outcomes for those you serve.

In this role, you will work directly with a range of support services and clients, both in their homes and in the community, delivering tailored housing assistance options and effective tenancy management to meet the clients unique needs.
- **Our Tenancy Team**:

- Visit Tenants in their homes on a regular scheduled basis
- Rostered shifts working with clients at the counter or over the phone
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s)
- Using a range of technologies including Microsoft Suite, IPAD, online phone system and online forms
- **Our Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s)
- Using a range of technologies including Microsoft Suite, IPAD, online phone system and online forms
- Supporting outreach services in local communities and homelessness initiatives

**What we’re looking for**
- Ability to work independently and in a team environment and manage your own work.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence, and continuous improvement
- Client service skills with an empathic approach to clients
- A strong commitment to customer service
- Able to use technology

Download the role description.

**Essential Requirements**
- Possess a valid Australian driver’s licence (minimum NSW Provisional 2 or equivalent)
- Pass a National Criminal History Record Check (Fit2Work)

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 1 page) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

**Applications close** **Tuesday, 29 October 2024 at 11:59pm AEDT.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.