Service Manager

**We are recruiting**: PartTime - Service Manager - Central Coast

INCA Home Services is currently seeking a Full Time Service Manager to join our Central Coast team. The service coordinator will work closely with our NDIS participants with disability, psychosocial disability, families/carers and support workers to deliver quality, person centered, and goal focused outcomes in an efficient and safe working environment.

**Responsibilities**:

- Hybrid role involving administration, supervision and support hours.
- Creating the Service agreements and updating these when required.
- Liase with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other relevant team members to ensure the smooth service provisions.
- Supervise site operational activities, including client service delivery, site safety, customer care and safeguarding, site inventory and issue management.
- Support the financial performance of the home service site through effective management of operating expenditure in line with budget.
- Provide support to clients aligned to their personal plans, goals and any other requirements.
- Supervision of a small team on a rotating roster to maintain effective site operations and resolve issues.
- Ensure team member awareness of individual client’s requirements.
- Be actively present in the home environment, providing role modelling to staff.
- Oversee and participate in the planning and implementation of therapeutic care plans.
- Deliver and encourage others in the accurate documentation of all activities to ensure an accurate audit trail and maintenance of progress notes.
- Medication Management and Behaviour Support supervision and monitoring.
- Ensure all the client’s assessments are up to date and the organization is compliant in-service delivery as per NDIS quality and safeguard commission.
- Providing clients with additional support where required, such as diabetes management, Epilepsy management (where appropriate training has been provided)
- Assist with participant’s physical and mobility requirements in accordance with the training provided and the relevant workplace health and safety standard, including transferring of participants.
- Report writing for NDIS plan reviews and assisting with the review process.
- Assisting in continuous improvement of the policies and documents related to client’s care needs.
- Ensure continuous smooth service delivery for the clients throughout and assist with problem solving and completing all the requested tasks from the management.

**Essential**:

- Minimum diploma in community services or with industry 3 years management experience.
- Demonstrated ability in assisting vulnerable people to identify goals and in assisting them to make the necessary choices and decisions to achieve these goals.
- Knowledge and understanding of the NDIS Quality & Safeguarding Framework or the ability to develop.
- Demonstrated understanding of disability services provision and NDIS or the ability to develop.
- Ability to supervise the site operations and deliver services aligned with organizational policies and procedures.
- Experience within residential services support for people with disability.
- Experience with supervising and coordinating after hours and on-call care.
- Ability to manage conflict whilst remaining calm and alert.
- Ability to coordinate delegated activities to meet outcomes within required timeframes.
- Flexible and is able to work under pressure

**Apply**:
please send your Resume and Cover letter.

**Job Type**: Part-time

Pay: From $42.60 per hour

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

**Education**:

- Diploma (preferred)

**Experience**:

- Management: 3 years (required)

Licence/Certification:

- Working with Children Check (required)
- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person