Customer Service Officer

2 days ago

Sanctuary Point, Australia Bay & Basin Community Resources (BBCR) Full time

**Introduction**:
Customer Service Officer (CSO) - Part Time - Sanctuary Point

Are you dedicated to creating exceptional customer experiences and always providing outstanding customer service? Looking to be part of a great community minded team? We want to hear from you. We are looking for someone who is helpful, friendly and energetic, who can help to create a warm and welcoming environment (in person, over the phone and virtually) and is enthusiastic about helping and assisting others.

The Customer Service Officer (CSO) role is responsible for creating exceptional frontline experiences for current and new customers, and friendly and efficient support of the internal BCR Communities team with a focus on operational support and service.

**Description**:
This role will be based at the BCR Youth & Community Centre in Sanctuary Point. You will be required to work flexibly between the hours of 7:30am-4:30pm Monday to Friday. Some duties may require occasional travel to BCR sites in South Nowra and Sanctuary Point. This part time role requires availability for a minimum of 25 hours per week, however hours may increase during peak periods and for the purposes of leave coverage.

**we need someone who**:

- Will represent BCR by consistently demonstrating our values in this important frontline role
- Can communicate clearly at all levels and will engage in a professional, warm and friendly manner
- Is highly organised and able to prioritise and manage multiple tasks within a fast-paced environment
- Is adaptable and flexible with a willingness to support and assist with emerging/changing priorities
- Displays excellent time management skills with the ability to respond to changing deadlines
- Has high level interpersonal skills including being inclusive, understanding and empathetic
- Demonstrates personal and professional integrity, you are dependable, trustworthy and reliable
- Understands the importance of maintaining privacy, confidentiality & professional boundaries
- Has initiative and problem solving skills, including ability to resolve issues within scope of the role
- Values quality, and will generate, recommend and implement continuous improvement ideas
- Will make the most of being an integral part of and supporting the CSO and broader BCR teams

**Skills and Experiences**:
**Role Requirements**:

- Previous frontline, customer service experience
- Effective time management and organisational skills
- Working with Children Check
- NDIS Worker Screening
- First Aid + CPR (or willing to obtain)
- Drivers Licence
- Certificate III Business (Customer Engagement) or willingness to obtain
- Experience with a Customer Relationship Management system would be highly regarded

**Benefits of Joining BCR**:

- Family friendly, flexible working arrangements
- Competitive pay + Super + Salary packaging
- BCR employees receive tax-effective salary packaging opportunities, meaning you can increase the value of your take-home income
- An opportunity to be part of a passionate team, helping to build a fantastic workplace culture within a community focussed, purpose-driven work environment
- Professional development opportunities through our online learning platform, face to face training and mentoring from our experienced CSO team
- 24/7 Employee Assistance Program with online wellness support and resources

  • Program Administrator/Customer Service Officer

    3 days ago

    Sanctuary Point, Australia BCR Communities Full time $55,000 - $70,000 per year

    BCR Communities is a not-for-profit community organisation proudly serving communities within the Illawarra and Shoalhaven since 1991. We have been providing Youth & Community and Disability Services within the Bay & Basin region, the home of our Activities Hub, Community Centre and Bay & Basin Community Radio Station 92.7FM, for over 30 years. BCR is also a...

  • Security and Customer Service Officer

    1 week ago

    Sanctuary Point, Australia The Country Club Full time

    **Description**: NSW - Master License 407775887 We are located on the South Coast Shoalhaven region 30 hours per week are immediately available. Additional hours may be offered to the right applicant. A current and valid NSW Security License, 1st Aid and RSA Competency card is a must with proven experience in conflict resolution. Applicants with an LR...

  • Customer Service Officer

    3 days ago

    Battery Point, Tasmania, Australia mlcoa Full time $50,000 - $80,000 per year

    MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions...

  • Customer Service Officer

    3 days ago

    Battery Point, Australia mlcoa Full time

    **Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of...

  • Customer Service Officer

    2 days ago

    Point Cook, Australia Jump Swim Schools Point Cook Full time

    Jump! was founded with the specific purpose: to create a better opportunity for babies, infants and children to learn to swim in a clean, modern and private indoor facility away from the crowds and distractions of the bigger learn to swim centres. Combine this with small class sizes, warm water and a teaching program supported by our 3 pillared teaching...

  • Trainee Customer Service Officer

    3 days ago

    Speers Point, New South Wales, Australia Lake Macquarie City Council Full time $40,000 - $60,000 per year

    Temporary 12 Month Contract - Full-Time Are you ready to embark on an exciting career journey? We're looking for a passionate individual to join our team as a Trainee Customer Service Officer in our dynamic Customer Service Centre. This is your chance to kickstart your career, gain valuable experience, and pursue your studies simultaneously Earn while you...

  • Customer Service Officer

    3 days ago

    Victoria Point, Queensland, Australia YMCA Queensland Full time $45,000 - $60,000 per year

    The Y Queensland is a not-for-profit organisation with leading services in childcare, fitness, schools, housing, hospitality, youth recreation and community programs.We are a vibrant, active community organisation, seeking to make a positive difference by providing each and every person with the opportunity to be healthy, happy and connected.YMCA Victoria...

  • Customer Service Officer

    2 days ago

    Battery Point TAS, Australia mlcoa Full time $60,000 - $90,000 per year

    Company DescriptionMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent...

  • Customer Service Manager

    3 days ago

    Point Cook, Australia HYTECH SOLAR Full time

    **About Us**: Hytech Solar is a leading provider of solar energy solutions, dedicated to delivering exceptional service and innovative products to our customers. We believe in the power of renewable energy and strive to create a sustainable future through our services. **Position Overview**: **Key Responsibilities**: Managing customer service and business...

  • Customer Service Assistant

    2 days ago

    Taren Point, Australia CGF Security and Electrical Full time

    Job Title: Customer-Service Assistant Location: Taren Point, Sydney **Job Type**: Full-Time (40 hours per week) Starting Salary: $60,000 **About Us** At CGF Security and Electrical, we take pride in delivering exceptional security and electrical solutions for residential and commercial clients. Our commitment to quality, reliability, and outstanding...