IT Service Desk Officer

**3 years’ experience with Level 1 & 2 support. Great learning opportunity, you’ll be working in a 3-people service desk team, very close to Infrastructure team.**
- **Service Desk Technician - Level 1 & 2**:

- **Contract till 30**th** of June, with a view to extension**:

- **Reputable local government organisation**

**About the Company**:
Working for a leading government authority, within a collaborative, respectful, creative and engaged workplace culture, where they pride themselves on supporting people to achieve and succeed.

Based in the northern suburbs of Melbourne, reporting into the Team Leader IT Service Desk. You will be supported with growth and learning opportunities within an inclusive and diverse work environment, working closely with the infrastructure team, where you will be given challenging and important work that will have a real impact on the** **community**.**

**About the Role**:
Provide well-rounded first & second level support to users utilising a range of media (including infrastructure environment and software) to troubleshoot and resolve issues of medium complexity across the organisation’s tech environment.

Proactively identify ways to minimise the time that staff are prevented from performing their work due to IT issues.
- Provide technical IT services for end user computing services
- Troubleshooting and problem-solving across the IT infrastructure
- Image desktop PCs to specific SOE requirements and installation of additional hardware components and peripherals
- You will report directly to the Team Leader IT Service Desk.
- Someone who is capable to manage minor projects or initiatives
- Providing support to the technology lead as required
- Explore emerging IT end user technologies and actively collaborate with other IT team members.
- Roster Shifts (7.30 AM- 4.00 PM or 8 AM to 4.30 PM or 9 AM to 5.30 PM)
- On-call / Afterhours support when required (Council Meeting, any special event support).

**About You**:

- 3 years’ experience providing technical support.
- Strong knowledge of PC hardware and related peripherals
- Microsoft windows operating systems, including W. 10, Migrations, M. SOE, and SCCM.
- Strong experience in Active Directory user management (e.g. Network user set-up).
- Microsoft Office O365 admin centre experience including Outlook, Zoom, MS Teams and Remote Supports tools
- Excellent relationship management skills, as well as highly developed communication skills both verbal and written.
- Customer service experience
- Understand methodologies and frameworks relevant to ICT service management
- Printers / Multi-Function devices troubleshooting experience
- Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
- ITIL foundation certification (Dealing Service Requests, Incidents tickets)
- Desirable experience administering CUCM (Cisco call manager) & Zeacom contact center, and Airwatch MDM.
- Proof of vaccination certificate
- Right to work in Australia
- Working with Children Card

**Benefits**:

- Having a real impact on the community
- Extensive professional development and learning opportunities.
- Good location & close to public transport

**How you can Apply**

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.