Customer Service Administrator

1 day ago

Forrestdale, Australia Prixcar Services Full time

**The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers. **The Position**: Reporting to the Transport Manager, the Customer Service Administrator will be a central point of contact for our customers within our Transport department. This role will involve the management of drivers and subcontractors, and ensure it is done economically and activities are performed safely, accurately in accordance with legislative, company and customer requirements. This role is responsible for maximising the efficiency of the Transport department by providing excellent administrative support in managing and coordinating the department’s requirements. This is a fast paced role and will suit someone with energy, personal drive and flexibility. **What you will do**: - Be a first point of contact for our customers on-site and respond to their enquiries promptly - Answer inbound calls from customers, coordinate customer vehicle pickups and enter the vehicle movements in the system accurately - Provide general administrative support to managers and subordinates as required - Carry out action items from toolbox meetings as required - Provide payroll support including data entry, review and finalisation of runs sheets - Support purchase order generation; receipting and invoice approval - Liaise with HR & Payroll to ensure all required paperwork is received for sub-contractor and company drivers’ administration and onboarding - General reception duties **What you will bring**: - Strong time management and planning skills, ability to meet deadlines - Exceptional communication skills both written and verbal - Attention to detail with a high degree of accuracy - Proficiency in MS Office suite - The ability to work effectively in a team within a fast changing environment - Developing a positive working relationship with stakeholders - Strong work ethic and a "Can do" attitude **Nice to have**: - Experience in a similar role is highly desirable - Experience in Transport and Logistics industry **What we are offering**: - Competitive remuneration and benefits - Be a part of supportive and friendly team - Our X-Factor reward and recognition program, with financial incentives and overseas trips on offer - Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs - Exclusive benefits and discounts from our partners, employee referral program, service recognition - Wellness: Employee Assistance Program, wellbeing day If you would like to be part of a friendly team where you are appreciated for your contributions and share our values, we would love to hear from you Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. Prixcar values of **Play**, **Passion** and **Care** underpin everything we do. We **PLAY** as a team, provide service excellence with **PASSION** and we **CARE** for our people and customers. Join us and be part of our industry changing journey PS

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