Service Advisor

2 weeks ago

Doncaster, Australia Penfold Motor Group Full time

Join **Penfold Motor Group**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 300 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

**About the Role**:
We are seeking an experienced **Service Advisor** to join the team at our **Audi Doncaster**. This position would be ideal for someone who has outstanding customer service skills.

**About the role**:

- Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
- Liaising with the workshop and parts departments
- Quote repair jobs and liaise with customers ensuring they are given the best possible customer service experience
- Meeting and exceeding manufacturers CSI targets

**About you**:

- Experience in a similar role within an Automotive Service Department is preferable however not essential
- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations
- Sound automotive technical knowledge
- Punctual and reliable
- Have a professional attitude and be well organised
- Current driver licence
- Be able to work in a team environment
- Demonstrate a high level of care and attention to detail
- Able to work Monday to Friday 7:30am - 5:30pm

**What we offer**:

- Attractive salary and commission package
- Car allowance or company car provided
- The opportunity to work in a well-established company with an excellent reputation for customer service
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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