Sales and Customer Service Manager

6 days ago

Castle Hill, Australia Automotive Superstore Full time

Are you an experienced **Sales &** **Customer Service Manager** with a passion for the Automotive industry? If so, we want you to join our team at **Automotive Superstore** in Castle Hill As our Sales & Customer Service Manager, you'll be the driving force behind ensuring our customers have the best possible experience with us. You'll lead a team of dedicated customer service professionals, providing guidance, support, and direction to help them excel. In return, we offer a fast-paced and dynamic work environment, recognition for exceptional work, a fun and flexible culture, and an array of fantastic staff benefits, including discounts on our incredible products. So, if you're ready to take your career to the next level, come join us at Automotive Superstore and be a part of something truly special.

**About the role**:
Uphold the company’s strong reputation for customer service by meeting all customer needs and exceeding expectations
Proactively seek solutions to problems, notifying Management when concerns arise
Meet personal/team sales targets and call handling quotas
Follow communication procedures, guidelines and policies
Assist with placement of orders, refunds, or exchanges
Ensuring all tasks and customer follow ups are completed in a timely manner
Continually striving to meet the company’s customer satisfaction standards
Rotating roster with 1-2 Saturday's per month
Build and maintain customer relationships
Drive and lead with training of all Staff
Leading the team to meet and exceed KPIs
Consultative; work with customers to identify their needs and provide solutions
Engage with customers and provide expert advice
Create a safe working environment for your team and customers
Implement visual merchandising strategies and promotional changes
Manage your team to best meet Store requirements

**What we are looking for**

Experience in developing and coaching a team
Proven experience in a similar role (customer service/automotive/Management)
Strong customer service experience and ability
Previous experience in an Automotive Parts Accessories store **(Auto Pro, Autobarn, Repco, Bursons, Supercheap Auto, AutoOne etc**) is preferred but not necessary for the right applicant
Intermediate computer & typing skills
Excellent time management of a team and themselves
Leadership Qualities and a driven nature

**What we offer**

The opportunity to expand your skills and grow within our business
Friendly, fun and fast paced culture
Attractive salary package
Career development opportunities and Development plans to support your ongoing growth

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Shift work

Supplemental pay types:

- Annual bonus
- Bonus
- Monthly bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Weekly bonus

Ability to commute/relocate:

- Castle Hill, NSW 2154: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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