
Customer Liaison Officer
1 day ago
Up to $450 p/d + super
- 5 month contract
- Burwood location
**Customer Liaison Officer | 5 month contract**
***
**| Up to $497.25 p/d**
**Incl. super**
- Up to $450 p/d + super
- 5 month contract
- Burwood location
**About the Company**
This NSW government agency is a major service provider who strives to deliver a more consistent and innovative experience within the development of New South Wales government. Our client is looking for multiple Customer Liaison Officers to deliver the end-to-end procure to pay services to its customers across the business.
**About the Role**
- Deliver high volume end-to-end customer focused procurement services via a range of computer systems and technologies that meet agreed standards, operating procedures and performance target
- Undertake Procurement activities in accordance with documented practices. Communicate basic concepts of probity and ethical standards to others.
- First point of contact for transactions support and escalation of procurement related customer and supplier enquiries.
- Provide accurate information to customers and suppliers, resolve customer and supplier enquiries by taking ownership of identifying issues, assessing needs, troubleshooting and escalating/re-directing if required, to ensure the provision of accurate information
- Support the team to meet fluctuations in customer demands by readily adapting to working across the different service lines as needed.
- Communicate information effectively to colleagues and customers via a range of methods, including in written and oral forms.
- Build rapport and identify the most appropriate communication channel and tailor messaging to the specific circumstances and audience.
- Undertake development and increase knowledge and capability across all Procurement Service Lines, processes and operating frameworks by undertaking job rotation, face to
- face/on-line training, and participating in forums and improvement initiatives. Keep abreast of upcoming workplace, policy and process changes by regularly accessing on-line resources and attending briefings
**About You**
- Must have strong experience and understanding of the Procure to Pay (P2P) process.
- Familiar with sourcing activities including completing RFQ documentation, supplier evaluation and contract agreements
- Experience using SAP/Ariba ERP systems
- Strong stakeholder engagement and communication skills as well as the ability to work in a collaborative environment
- Previous experience working in a procurement/purchasing environment
- Familiar with State Government procurement policies/schemes/contracts/panels
- Aptitude, agility and a positive attitude to deliver purchasing/sourcing requests to procurement deadlines
**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
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