Customer Service Coordinator

Advanced Skin Technologies Australia Pty Ltd
Customer Service - AST
Melbourne - Permanent - Full time
Job ID# 493681
Posted 04 Nov 2025
Closing
**About Us**:
Advanced Skin Technology (AST) was established in 1994 with a mission to redefine the skincare industry through exceptional service, high-quality product offerings, and a steadfast commitment to doing business with an inclusive & supportive mindset. We have grown into a powerhouse that manages not only our flagship Australian brand, Aspect Skincare, but also an impressive portfolio of leading international brands such as Cosmedix, SkinPen, PCA Skin, DermaFrac, Societe, Biojuve & MicroPen Evo.
We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business. All qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us who we are.
**Key Responsibilities**:
Handling high volume of calls and enquiries, always striving for a first point of call resolution and a Service Excellence experience
Accurate and timely processing of customer orders using SAP CRM
Accurate and timely processing of EDI orders from external customers and Device Technologies New Zealand
Maintain customer interaction records in CRM
Liaise with customers regarding back order status and pricing discrepancies
Liaising with sales teams, logistics department and warehouses to provide relevant information for fulfilment of customer orders/enquiries
Process all customer returns using SAP CRM
Investigate customer enquiries and respond to customer requests
Investigate customer account disputes and arrange credits, where necessary
Assist with reception duties including but not limited to mail, phone queue coverage and announcements
Adhere to satisfactory BCM and SAP invoice accuracy service level agreements as advised by Senior Manager, Customer Engagement
Attend fortnightly Customer Service Info and Team Toolbox sessions
Complete ad hoc reporting
Appointment of specialized duties based on specific customer and/or products
**Essential Requirements**:
Excellent communication skills to communicate effectively with Customer (written and oral)
Exceptional time management skills
Excellent problem solver and have the ability to troubleshoot issues for customers on the phone
SAP or other ERP System experience
General professionalism and confidentiality
Previous Customer Service experience. (at least 2 years)
Reasons why Advanced Skin Technology is the right workplace for you:
Quarterly product allowance at wholesale price to be utilised across our brand portfolio.
Access to an inclusive Parental Leave program and additional leave entitlements such as ‘Rest, Energise and Connect’ Days, Purchased Leave & Birthday Leave.
A quiet room at VIC Head Office supporting the following needs: Mental Health, First Aid, Prayer/Religion and Parenting/Nursing.
A hybrid working model that promotes a work life balance.
Free onsite parking when you come to the office.
**About Us**:
At AST, we are dedicated to raising the bar in the skincare industry by providing innovative skincare solutions, maintaining ethical practices, and demonstrating unwavering integrity. Each brand in our portfolio has the potential to make a lasting impact on clinics, consumers, and the industry. We love that our products can change people’s lives.
Interested?
At Advanced Skin Technology (AST), we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.