CRM Operations Manager

3 days ago

Melbourne, Australia Ashurst LLP Full time

**The Opportunity**:
To deliver on Ashurst's 2027 strategy ambition, we are investing in re-defining our approach to business development, both within the Client, Markets & Growth (CMG) team and across the wider firm.

The Manager - CRM Operations & Impact will develop and manage a program of initiatives designed to improve the global use and increase the benefits delivered by our current CRM system (InterAction). The role will also provide expert input into the evaluation of the long-term CRM system needs of the firm to support our growth strategy to 2027 and beyond.

This is a hands-on role requiring an experienced Business Development professional with a track record of identifying opportunities for CRM operational uplift and delivering change initiatives that transform those opportunities into reality within a legal/professional services environment.

Core to this role will be the ability to influence a variety of stakeholders and develop and deliver programs that result in effective interim and long term solutions. This role will collaborate closely with colleagues across CMG, Change & Business Improvement (CBI), Brand, Marketing & Communications (BMC), Commercial, Operations, and IT.

A full job description including a breakdown of responsibilities can be found attached at the bottom of the advertisement on our Ashurst careers page: /en/careers

**About You**:
To be successful in this role you will hold the following skills and experience:

- Experience managing the successful introduction and ongoing usage of CRM systems to achieve BD benefits, preferably within the legal sector, or other professional services also well regarded.
- Proven experience in BD change programs, process improvement and innovation.
- Ability to effectively collaborate across many levels and with various departments and teams to gather input and support change.
- Stakeholder engagement, coaching and written communication skills with strong attention to detail.
- Excellent problem-solving and analytical skills, with the ability to develop and deliver pragmatic solutions.
- Commercially astute with good financial acumen and ability to develop BD business cases, budgets and benefits analysis.
- Strong project management skills and ability to prioritise and multitask.
- Highly competent user of the Microsoft Office suite, including Excel.

**What makes Ashurst a great place to work?**

We offer you all the things you should expect from an international law firm, some of which include:

- flexible working;
- complimentary gym memberships;
- a global professional development offering for all employees; and
- an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

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