Manager, Analytics

Opportunity to build and increase operating efficiency across Digital and Direct operations
- In conjunction with the Senior Manager Commercial Performance & Analytics, establish an analytics and insights team that partners with the entire Qantas Group
- Full-time permanent position based at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our teams harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.

As the Manager, Analytics and Insights, you will be responsible for establishing, implementing, and communicating the data and analytics processes required to achieve the overall digital and customer contact strategies across the Qantas Group. You will leverage Qantas’ existing infrastructure to establish the centralised demand forecasting, reporting, insights and recommendations across all the relevant customer segments and channels. This platform will feed into the commercial strategies for the entire Digital and Customer Experience structure.

As part of this role, you will work closely with Senior Managers and the broader team by taking accountability for whole streams of reporting. You will independently co-ordinate stakeholders and uphold accuracy and integrity of reporting, spanning a range of customer, commercial and operational functions. Also, provide advice and counsel for the leadership team and be prepared with recommendations around performance and initiatives.

Additionally, you will lead a team of two analysts in the development, planning, and investigation of where business performance can be improved.

You’ll have
- Tertiary qualifications in Analytics, Technology, Commerce, Business or a related discipline
- 5+ years of leadership experience in large, complex matrix organisation
- Experience in leading the delivery of large scale data and analytics programs across multiple business units, comprising significant investment and associated risk
- Experience in driving results in a fast-paced and continually changing environment
- Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries
- Demonstrated ability to prepare insights and recommendations with required integrity to support critical business decisions
- Strategy development and execution
- Strong commercial acumen
- Senior stakeholder management skills with ability to influence/negotiate positive outcomes
- Advanced decision-making skills with the ability to appropriately delegate
- Advanced planning skills to drive business performance
- Motivational skills in coaching and leader individual and team performance to desired capabilities
- Analytical and problem-solving skills
- Preparation and presentation of high-level reports, presentation and budgets
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

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